Cargo Support Supervisor

Job summary

The Cargo Support Supervisor is responsible for overseeing daily cargo operations, coordinating procedures, and managing cargo agents to ensure efficient service delivery. They will also develop marketing strategies, handle customer inquiries, and manage financial reconciliations for cargo billing.

Job details

Air Borealis is unique entity in Canadian aviation. Offering service to Northern and Coastal Labrador on a scheduled and charter basis with both fixed-wing and rotary-wing services, Air Borealis is a collaborative, mutually beneficial partnership between the Innu Development Limited Partnership, Nunatsiavut Group of Companies and PAL Airlines, a vital link for its customers, and an essential service provider to the communities in its network. As the primary airline provider within Northern and Southern Coastal Labrador, Air Borealis has a deep respect and connection to the communities we serve, as well as to the environment, and to the people. About Air Borealis * 12 destinations within Labrador, Nain, Hopedale, Postville, Makkovik, Rigolet Happy Valley – Goose Bay, Black Tickle, Cartwright, Charlottetown, Mary’s Harbour, Port Hope Simpson, and St. Lewis. * Charter destinations to various fishing camps within Labrador, to the Torngat Mountains National Park, wildlife survey work with our Inuit partners, as well as to various locations amongst Innu Lands with our Innu Partners for their annual Outpost Program. * 11 Fleet of Twin Otter aircrafts. We are seeking a Cargo Support Supervisor to join our team in Goose Bay, NL. Duties and Responsibilities: * Overseeing and coordinating Cargo procedures and review, evaluate and implement new procedures. * Establish work priorities and delegate work to Cargo Agents. * Ensure deadlines are met and procedures are followed. * Co-ordinate and plan for cargo services, such as visiting selected businesses, meeting with individuals, drop off of brochures and rates and following up with phone calls. * Accept customer freight and inquiries. * Update customer log. * Ensure customers’ needs are satisfied. * Develop marketing strategies. * Supervisor cargo service representatives and ensure the efficient day to day operations of the cargo lobby. * Arrive/depart flights in Amelia cargo. * Support coastal agents with Amelia cargo when necessary. * DSR reconciliations and bank deposits preparation including delivery the bank. * Review weekly cargo billing and advised YYT accounts of discrepancies. * Other duties as assigned. Qualifications: * 2+ years of relevant work experience in airline operations or related industries considered an asset. * Supervisory/management experience would be a preferred asset. * Post-secondary education would be considered an asset. * Knowledgeable of applicable cargo handling and Transport Canada regulations * Experience in enhancing operational efficiency and safety * Must be able to work independently and in a team environment. * Must be detailed and driven with the ability to process information quickly. What Air Borealis Offers: * Competitive pay. * Comprehensive health benefits including medical, dental, vision, and life insurance. * Employer Matching Pension Plan. * Employee Stock Purchase Plan. * Personal travel privileges with PAL and interline agreements with multiple airlines * Industry discounts (hotels, rental cars, etc.). Air Borealis is an equal opportunity employer; however, preference will be given to qualified beneficiaries of the Labrador Inuit Land Claims Agreement and members of the Innu Nation. #AirBorealis

What you’ll do

The Cargo Support Supervisor is responsible for overseeing daily cargo operations, coordinating procedures, and managing cargo agents to ensure efficient service delivery. They will also develop marketing strategies, handle customer inquiries, and manage financial reconciliations for cargo billing.

Requirements

Candidates should have at least 2 years of experience in airline operations or a related field, with supervisory experience considered a strong asset. Knowledge of cargo handling and Transport Canada regulations is required, along with the ability to work effectively in a team environment.

Benefits

• Competitive pay • Comprehensive health benefits • Medical insurance • Dental insurance • Vision insurance • Life insurance • Employer matching pension plan • Employee stock purchase plan • Personal travel privileges • Interline travel agreements • Industry discounts

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Operational Efficiency · Preferred
• Problem solving · Preferred
• Administrative Support · Preferred
• Safety Compliance · Preferred
• Communication · Preferred
• Team Leadership · Preferred
• Inventory management · Preferred
• Supervision · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Cargo operations
• Supervision
• Team leadership
• Operational efficiency
• Safety compliance
• Customer service
• Logistics management
• Marketing strategy
• Data reconciliation
• Transport Canada regulations
• Inventory management
• Communication
• Problem solving
• Time management
• Administrative support
• Cargo Handling
• Operational Efficiency
• Deposit Accounts
• Billing
• Management
• Discounts And Allowances
• Marketing Strategies
• Operations
• Telephone Skills

Job areas

• Logistics
• Transportation
• Management & Leadership
• Customer Service & Support
• Administrative
• Cargo Supervisor
• Customs Broker
• Clearing and Forwarding Aents
• Customs Brokers
• Compliance Officers