Site Leader

Job summary

The Site Leader is responsible for supervising daily operations, managing staff performance, and ensuring the implementation of Ricoh Service Excellence. They handle customer relations, oversee payroll accuracy, and maintain efficient workflow through effective job scheduling and resource management.

Job details

Site Leader, MS Ricoh is currently looking for career-oriented individual to supervise the day-to-day operations and staff of specified location. The Assistant Manager may run shifts or site solo. Functions as a document specialist or other operations worker the majority of the time. This position is trained to handle hiring, firing and job performance responsibilities and will conduct these activities as needed. Also, will be able to complete month-end management reports in the absence of the Site Manager. RESPONSIBLILTIES * Responsible for effective implementation and management of Ricoh Service Excellence * Handles formal contact with the customer on a daily basis * Provides training on workflow and machine operations * Ensures payroll accuracy by overseeing and correcting all time clock punches * Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies * Ensures the quality of operations for shift by assisting in the achievement of goals * Meets quality and deadline standards by the effective use of job scheduling practices * Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work * Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with sales department * Completes site reports and other paperwork as necessary QUALIFICATIONS EDUCATION & EXPERIENCE: * High School Diploma or equivalent work experience * Minimum 3-5 years of experience working in a mail room or copy centre * Require experience in use of shrink-wrap, paper cutter, hole driller, bindery equipment, jogger, tape machine, electric stapler, scales, collators and related equipment SKILLS: * Excellent interpersonal skills with the ability to quickly develop business relationships * Strong self-motivation to drive results * Excellent communication skills both verbal and written * Effective use of Microsoft Office * Ability to lift 30+lbs. as necessary Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: * Select the medical, dental, life, and disability insurance coverage that fits your needs. * Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions. * Augment your education with team member tuition assistance programs. * Enjoy paid vacation time and paid holidays annually. * Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.

What you’ll do

The Site Leader is responsible for supervising daily operations, managing staff performance, and ensuring the implementation of Ricoh Service Excellence. They handle customer relations, oversee payroll accuracy, and maintain efficient workflow through effective job scheduling and resource management.

Requirements

Candidates must have a High School Diploma or equivalent and 3-5 years of experience in a mail room or copy center environment. Proficiency in operating bindery and office equipment, along with strong interpersonal and communication skills, is required.

Benefits

• Medical insurance
• Dental insurance
• Life insurance
• Disability insurance
• Retirement plan
• Company matching contributions
• Tuition assistance
• Paid vacation
• Paid holidays
• Health and wellness programs

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Training · Preferred
• Operations Management · Preferred
• interpersonal skills · Preferred
• Microsoft Office · Preferred
• Communication Skills · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Operations management
• Staff supervision
• Document management
• Workflow optimization
• Customer service
• Training
• Payroll administration
• Inventory management
• Job scheduling
• Microsoft Office
• Interpersonal skills
• Communication skills
• Problem solving
• Equipment operation
• Hiring and firing
• Business Success
• Management Reporting
• Workflow Management
• Lifting Ability
• Self-Motivation
• Management
• Communication
• Sales
• Innovation
• Interpersonal Communications
• Invoicing
• Mailroom
• Operations
• Shrink Wrapping
• Job Scheduling (Inventory Management)

Job areas

• Management & Leadership
• Administrative
• Customer Service & Support
• Logistics
• Site Lead
• Department Manager
• Shop Supervisors
• First-Line Supervisors of Retail Sales Workers

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