International Services Assistant

Job summary

Serves as the primary contact for International Services for Students, responding to inquiries about admissions, studying at SFU, and related programs. Provides administrative and clerical support, maintains confidential student records, processes forms and financial documents, coordinates meetings and events, and maintains office files and inventory.

Job details

Union/Affiliation: C.U.P.E. Local 3338 Pay range: $2,140.46 to $2,423.05 bi-weekly SFU Department Descr: International Services for Students Position Grade: 7 # of openings: 1 Biweekly Hours: 70 Who We Are Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do. International Services for Students provides holistic programs and services to support the international, newcomer and refugee student experience at SFU and manages the University's Study Abroad Programs (formal exchange, study abroad, faculty-led field schools) with over 130 partners around the globe to facilitate transformative international and intercultural learning opportunities for SFU students. About The Role Acts as the first primary contact for SFU International Services for Students. Responds to inquiries from students, faculty, staff, parents, international visitors, and the general public regarding admissions to, studying at, and programs offered through SFU International Services for Students. Provides a range of secretarial, clerical, and administrative support to SFU International Services for Students staff and programs. Maintains confidential student records. Receives, prepares, and processes a variety of forms and documents, including petty cash vouchers and deposits. Schedules and coordinates meetings, appointments and other events; books rooms and organizes meeting resources, takes, transcribes and distributes minutes of meetings, and initiates follow-up; and maintains office files and inventory. Qualifications High school graduation and one-year post-secondary education with training in word processing, spreadsheet, database and web applications, and in office procedures; basic bookkeeping and accounting practices. 3 years experience. An equivalent combination of formal education, certificate/program of study and experience is acceptable. Excellent knowledge of records management systems and concepts. Good knowledge of university programs, policies, and procedures. Good knowledge of standard office practices, methods, and equipment. Excellent intercultural communications skill. Excellent organizational, analytical reasoning and problem-solving skills. Excellent attention to detail and proofreading skills. Ability to use standard office and desktop publishing applications (e.g., MSWord, Excel, Outlook, Adobe Acrobat) at an intermediate level. What We Offer At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer continuing employees who belong in the Canadian Union of Public Employees (CUPE Local 3338): 3 weeks’ vacation (prorated for the first year)* Hybrid-work program for eligible positions Employer paid defined benefit pension plan On-campus tuition waiver for employees and their immediate family members* Funding for professional development expenses* And more! Prorated for part-time employees Additional Information For external candidates, the starting salary is the first step of the salary range. Please include your cover letter and resume in one attachment. SFU is an equity employer and strongly encourages applications from all qualified individuals including women, Indigenous Peoples, visible minorities, people of all sexual orientations and gender identities, persons with disabilities, and others who may contribute to the further diversification of the university. We are committed to facilitating accessibility within our application and interview processes. If you require any assistance or accommodations, please contact pei_reception@sfu.ca.

What you’ll do

Serves as the primary contact for International Services for Students, responding to inquiries about admissions, studying at SFU, and related programs. Provides administrative and clerical support, maintains confidential student records, processes forms and financial documents, coordinates meetings and events, and maintains office files and inventory.

Requirements

Requires high school graduation and one year of post-secondary education with training in office applications and procedures, plus basic bookkeeping and accounting knowledge; three years of experience is required, or an equivalent combination of education and experience. Candidates should have strong records-management knowledge, familiarity with university programs and office practices, excellent intercultural communication and organizational skills, and intermediate proficiency with standard office applications.

Benefits

• Three Weeks’ Vacation
• Hybrid-Work Program for Eligible Positions
• Employer-Paid Defined Benefit Pension Plan
• On-Campus Tuition Waiver for Employees and Immediate Family Members
• Professional Development Funding

Listed skills

• Office Administration · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Intercultural Communication
• Records Management
• Office Administration
• Customer Service
• Organizational Skills
• Analytical Reasoning
• Problem-Solving
• Attention to Detail
• Proofreading
• Word Processing
• Spreadsheet Applications
• Database Applications
• Web Applications
• Basic Bookkeeping
• Meeting Coordination
• Confidential Records Management

Job areas

• Administrative
• Education
• Customer Service & Support

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