Supervisor - retail

Job summary

Supervise and coordinate the activities of retail workers, including assigning duties and managing work schedules. Responsible for ordering merchandise, maintaining inventory, and resolving customer complaints and supply shortages.

Job details

Work Term: Permanent Work Language: French Hours: 40 hours per week Education: Secondary (high) school graduation certificate Experience: 1 year to less than 2 years Tasks Assign sales workers to duties Hire and train or arrange for training of staff Order merchandise Authorize return of merchandise Establish work schedules Sell merchandise Prepare reports on sales volumes, merchandising and personnel matters Resolve issues that may arise, including customer requests, complaints and supply shortages Organize and maintain inventory Supervise and co-ordinate activities of workers Personal suitability Accurate Client focus Excellent oral communication Flexibility Organized Reliability Team player Dependability Initiative Ability to multitask Screening questions Do you have experience working in this field? Employment terms options Early morning Government programs Recognized employer Employment terms options Evening Employment terms options Morning Day Weekend Financial benefits As per collective agreement Group insurance benefits Support for persons with disabilities Provides physical accessibility accommodations (for example: ramps, elevators, etc.) Provides auditory accessibility accommodations (for example: transcription software, teletypewriters, etc.) Participates in a government or community program or initiative that supports persons with disabilities Provides awareness training to employees to create a welcoming work environment for persons with disabilities Applies accessible and inclusive recruitment policies that accommodate persons with disabilities Support for newcomers and refugees Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.) Does not require Canadian work experience Support for youths Participates in a government or community program or initiative that supports youth employment Offers on-the-job training tailored to youth Offers mentorship, coaching and/or networking opportunities for youth Provides awareness training to employees to create a welcoming work environment for youth Support for Indigenous people Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers Support for mature workers Applies hiring policies that discourage age discrimination Offers phased retirement options that allow mature workers to gradually reduce their workload (for example: flexible or reduced work hours, part time employment, project-based or seasonal work, etc.) Offers phased re-entry options for mature workers who are returning to work after retiring (for example: gradually increasing hours and responsibilities) Offers resources to help mature workers plan their retirement (for example: financial planning, access to pension and benefits, lifestyle adjustments, etc.) Supports for visible minorities Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.) Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities

What you’ll do

Supervise and coordinate the activities of retail workers, including assigning duties and managing work schedules. Responsible for ordering merchandise, maintaining inventory, and resolving customer complaints and supply shortages.

Requirements

Requires a high school graduation certificate and between 1 to 2 years of experience in the field. Candidates must demonstrate strong organizational skills, reliability, and the ability to multitask in a client-focused environment.

Benefits

• Group Insurance • Physical Accessibility Accommodations • Auditory Accessibility Accommodations • Inclusive Recruitment Policies • Newcomer and Refugee Support • Youth Employment Support • Indigenous People Support • Age Discrimination Policies • Phased Retirement Options • Diversity and Cross-cultural Training

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Sales Reporting · Preferred
• Organization · Preferred
• Communication · Preferred
• Multitasking · Preferred
• Inventory management · Preferred
• scheduling · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Staff Training
• Merchandise Ordering
• Scheduling
• Sales Reporting
• Conflict Resolution
• Inventory Management
• Staff Supervision
• Customer Service
• Multitasking
• Organization
• Teamwork
• Communication

Job areas

• Retail
• Management & Leadership
• Sales
• Customer Service & Support