Retail Store Manager

Job summary

Lead daily store operations, drive sales and store KPIs, and deliver a high-quality customer experience. Develop the in-store team, manage staffing and inventory, maintain brand-aligned presentation, and collaborate with head office on merchandising, operations, and customer feedback.

Job details

Spier & Mackay is looking for a Retail Store Manager to lead our Heartland & new downtown Toronto location. This role is responsible for overseeing daily store operations, driving sales performance, delivering an elevated customer experience, and building a strong in-store team culture that reflects the Spier & Mackay brand. We are looking for someone with a strong background in menswear retail, leadership, client service, and team development. The ideal candidate understands both the operational and clienteling side of retail and can create a refined, welcoming shopping experience. Responsibilities Lead and manage all day-to-day store operations Drive sales performance and achieve store KPIs Deliver a high level of customer service and client experience Build and maintain strong relationships with clients and repeat customers Recruit, train, and develop retail staff Oversee scheduling, payroll support, and team performance Ensure visual merchandising and store presentation align with brand standards Manage inventory, stock levels, and product replenishment Support in-store events, promotions, and new product launches Collaborate with head office teams on merchandising, operations, and customer feedback Maintain a professional, organized, and team-oriented environment Qualifications 5+ years of retail management experience, preferably in menswear or luxury retail Strong leadership and communication skills Passion for menswear, tailoring, and personal styling Experience driving sales and managing store performance Strong organizational and problem-solving abilities Comfortable working in a fast-paced retail environment Experience with clienteling and relationship-driven sales is an asset Flexible schedule including weekends and evenings as required

What you’ll do

Lead daily store operations, drive sales and store KPIs, and deliver a high-quality customer experience. Develop the in-store team, manage staffing and inventory, maintain brand-aligned presentation, and collaborate with head office on merchandising, operations, and customer feedback.

Requirements

Requires 5+ years of retail management experience, preferably in menswear or luxury retail, along with strong leadership, communication, and organizational skills. Candidates should have experience driving sales and store performance, a passion for menswear and tailoring, and ideally experience with clienteling and relationship-driven sales; schedule flexibility for evenings and weekends is required.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Training · Preferred
• Leadership · Preferred
• Communication · Preferred
• Inventory management · Preferred
• scheduling · Preferred
• Relationship Building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Retail Management
• Menswear Retail
• Leadership
• Customer Service
• Clienteling
• Relationship Building
• Sales Performance
• Team Development
• Recruiting
• Training
• Scheduling
• Visual Merchandising
• Inventory Management
• Personal Styling
• Problem-Solving
• Communication

Job areas

• Retail
• Management & Leadership
• Sales
• Customer Service & Support
• Human Resources

More jobs from SPIER & MACKAY