Restaurant General Manager

Job summary

Oversee front- and back-of-house operations, lead and develop the team, and maintain food quality, safety, brand, and sanitation standards. Manage costs, inventory, purchasing, scheduling, payroll, merchandising, and budget performance while resolving operational issues.

Job details

Toronto Pearson Airport (YYZ) | Tim Horton's Join Our Team as a Restaurant General Manager! $73,800 - $75,800 / year Opportunity for quarterly bonus and year-end super bonus Comprehensive Benefits Package Career Progression Opportunities Coffee Shop Environment Are you an experienced food service professional with a passion for high-volume environments, a commitment to food safety, and strong leadership skills? If so, SSP Canada has an exciting opportunity for you in the dynamic setting of the Toronto Pearson International Airport! What You’ll Do Oversee Front and Back of House Operations: Supervise, manage, and evaluate Team Member performance, providing feedback and ensuring task completion. Ensure Food Quality and Safety: Maintain recipe adherence, portion control, and compliance with brand and food safety standards. Control Costs: Manage food and labor expenses to maximize profitability. Lead and Develop the Team: Recruit, train, and guide a team of dedicated Food Travel Experts. Set goals and foster a positive, efficient work environment. Maintain Systems and Standards: Ensure compliance with company policies, state health, and sanitation regulations. Merchandising: Manage inventory, display standards, and signage. Office Management: Oversee funds management, inventory, purchasing, scheduling, and payroll. Forecasting and Budgeting: Assist in sales performance monitoring and budget analysis. Problem Solving: Address and escalate routine issues as needed. What We’re Looking For Experience: Minimum of 4 years of restaurant management experience in a coffee shop environment. Minimum 1 year in a General Manager capacity for Tim Horton's required. Skills: Coffee Shop restaurant management experience, proficiency in MS Office and POS systems, and strong organizational abilities. Interpersonal Skills: Strong communication skills, ability to work with executives and diverse teams, and a proven track record in conflict resolution. Education: High School Diploma or equivalent; Associate’s degree or relevant coursework preferred. Ability to obtain clearance on a 5 year Transport Canada background check Why Join Us? Exciting Work Environment: Be part of a high-energy, fast-paced airport setting. Career Growth: SSP Canada is one of the world’s largest restaurant operators, offering ample opportunities for advancement. Comprehensive Benefits: Health, Dental, Vision, Life Insurance, RRSP w/ company match, Paid Time Off, and Employee Assistance Program. Ready to Apply? If you're ready to lead in a fast-paced, high-volume environment and make your mark, we want to hear from you! Additional Statements Diversity and Inclusion is a priority at SSP. We are an equal opportunities employer committed to engaging all of our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination; and we positively impact our communities. We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity and orientation. SSP Canada is an equal opportunity employer and complies with the requirements of the Accessibility for Ontarians with Disabilities, 2005 in our recruitment and employment practices. If you require accommodation at any stage of the recruitment process, including the interview and assessment stage, due to a disability, please inform us of your need and the nature of the accommodation(s) that may be required. Required This position is located in a secure airport environment and a Restricted Area Identification Card (RAIC) is required. All candidates must be legally authorised to work in Canada and must be able to provide the necessary government-issued documentation required for airport security clearance. Documentation will be reviewed during the onboarding process in accordance with Transport Canada regulations. Further information can be found at: https://tc.canada.ca/en/programs/non-funding-programs/transportation-security-clearance-program/apply-transportation-security-clearance

What you’ll do

Oversee front- and back-of-house operations, lead and develop the team, and maintain food quality, safety, brand, and sanitation standards. Manage costs, inventory, purchasing, scheduling, payroll, merchandising, and budget performance while resolving operational issues.

Requirements

Requires at least four years of restaurant management experience in a coffee shop and at least one year as a Tim Hortons General Manager. Candidates need a high school diploma or equivalent, strong leadership and communication skills, proficiency with Microsoft Office and POS systems, and the ability to obtain Transport Canada security clearance and a RAIC.

Benefits

• Quarterly Bonus
• Year-End Bonus
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• RRSP With Company Match
• Paid Time Off
• Employee Assistance Program

Listed skills

• Point-of-sale systems · Preferred
• Cost Control · Preferred
• Food safety · Preferred
• Payroll · Preferred
• Microsoft Office · Preferred
• Team Leadership · Preferred
• Inventory management · Preferred
• scheduling · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Restaurant Management
• Coffee Shop Operations
• Team Leadership
• Recruiting
• Training and Development
• Food Safety
• Food Quality Control
• Cost Control
• Inventory Management
• Purchasing
• Scheduling
• Payroll
• Forecasting and Budgeting
• Conflict Resolution
• Microsoft Office
• Point-of-Sale Systems

Job areas

• Hospitality
• Food & Beverage
• Management & Leadership
• Customer Service & Support

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