Restaurant Operations Manager

Job summary

Lead, coach, and hold Restaurant General Managers accountable for operational execution, financial results, guest experience, food quality, and brand standards across multiple restaurant concepts. Partner with the Director of Operations on strategy, reporting, budgeting, forecasting, and performance improvement while developing GMs’ ability to manage their P&Ls.

Job details

Join Our Team! Operations Manager - Multi-Unit Restaurant Leadership $110,000 base + quarterly & year-end bonus potential Comprehensive benefits package Be The Leader Who Elevates Leaders. SSP America is seeking an Operations Manager to oversee multiple restaurant concepts at Chicago Midway International Airport (MDW). This is a high-visibility, hands-on leadership role focused on coaching, developing, and holding Restaurant General Managers accountable for operational excellence, financial performance, and brand standards. Reporting directly to the onsite Director of Operations, this role is ideal for a proven multi-unit leader who thrives in high-volume environments and knows how to turn standards into habits - and managers into strong business owners. What You'll Do Lead, coach, and develop a team of Restaurant General Managers across multiple brands and concepts Hold GMs accountable for execution, results, and consistency Serve as a teacher and mentor, reinforcing best practices in operations, finance, and people leadership Drive performance across: Food quality and execution Guest experience and service standards Labor, food cost, and controllables Compliance, safety, and brand standards Partner closely with the Director of Operations to align priorities, solve problems, and execute strategy Ensure systems, processes, and reporting are consistently followed Support forecasting, budgeting, and financial reviews - and teach GMs how to manage their P&Ls Identify gaps, address underperformance, and celebrate wins Problem Solving: Address routine issues and escalate complex problems to higher management as necessary. Educational Background: High School Diploma or equivalent, associate’s degree or equivalent coursework preferred. What We're Looking For Minimum seven (7) years in restaurant/food service in a management/supervisory capacity. Minimum five (5) Years in a Restaurant General Manager capacity. Experience as a Multi-Unit Restaurant Manager with oversight of General Managers highly desired. Technical Training: Full Service and Quick Service restaurant experience preferred. Culinary background is desirable. Technical Skills: Proficient level of computer literacy, including MS Office (Word, Excel, PowerPoint, and Outlook), and Point-of-Sale (POS) systems. Effective organizational maturity to prioritize daily, weekly, monthly and yearly activities. Interpersonal Skills: Ability to interact at all levels, including with executives, union representatives, and diverse hourly team members. Proven track record of resolving uncomfortable situations with clients, customers, peers and direct reports. Finance: P&L expert level with ability to teach and coach General Managers Why Join Us? Lead in one of the most dynamic airport environments in the country Work for a global food & beverage leader with multiple brands and growth opportunities Make a real impact by developing strong General Managers Competitive compensation with bonus potential Medical, Dental and Vision Basic Life & AD&D Insurance EAP Voluntary Benefits: Life AD&D, Accident, Critical Illness, Hospital Indemnity, Pet Insurance SSP 401(k) Plan with Employer Matching PTO – Starting at 80 hours a year 6 Premium Paid Holidays Paid Sick Leave Ready to Apply? If you're ready to bring your expertise to our team and help us deliver exceptional service and quality in a high-volume airport setting, apply now! SSP America is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or and other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws.

What you’ll do

Lead, coach, and hold Restaurant General Managers accountable for operational execution, financial results, guest experience, food quality, and brand standards across multiple restaurant concepts. Partner with the Director of Operations on strategy, reporting, budgeting, forecasting, and performance improvement while developing GMs’ ability to manage their P&Ls.

Requirements

Requires at least seven years of restaurant or food-service management experience, including at least five years as a Restaurant General Manager; multi-unit leadership experience overseeing GMs is highly desired. A high school diploma or equivalent is required, with an associate degree or equivalent coursework preferred; candidates should also have strong P&L expertise, computer and POS proficiency, and experience in full-service and quick-service restaurants preferred.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Basic Life and AD&D Insurance
• Employee Assistance Program
• Voluntary Life and AD&D Insurance
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Pet Insurance
• 401(k) Plan with Employer Matching
• Paid Time Off
• Paid Holidays
• Paid Sick Leave
• Quarterly and Year-End Bonus Potential

Listed skills

• Point-of-sale systems · Preferred
• Problem solving · Preferred
• Operational Excellence · Preferred
• Guest Experience · Preferred
• People leadership · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Multi-Unit Restaurant Leadership
• Restaurant General Manager Coaching
• Operational Excellence
• Financial Performance Management
• P&L Management
• Budgeting and Forecasting
• Food Quality and Execution
• Guest Experience
• Labor and Food Cost Control
• Compliance and Safety
• Brand Standards
• Performance Management
• Problem Solving
• Microsoft Office
• Point-of-Sale Systems
• People Leadership

Job areas

• Hospitality
• Food & Beverage
• Management & Leadership
• Finance & Accounting
• Customer Service & Support

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