Full-Time Front End Supervisor

Victoria, BC
On-site
Posted Oct 14, 2026
1 position

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Employment type: Full-time
Experience level: Entry, Junior · 0+ years
Posting language: English
Working hours: 40 hours per week
Seniority: Mid-Senior level

Job summary

Supervise front-end cashiers and daily operations, including cash handling, till reconciliation, opening and closing procedures, scheduling, and break assignments. Deliver excellent customer service, handle returns and complaints, train and motivate staff, and maintain store signage and cleanliness.

Job details

Join our amazing team and enjoy a 20% store discount! Location: Oxford Corner, 271 Cook Street., Victoria, BC V8V 3X4 THE ROLE We are currently seeking a Full Time Front End Supervisor to join our growing team. The ideal candidate will have passion and knowledge for all things produce and will assist with overseeing daily operations, including cash handling, training, and developing team members, providing exemplary customer service, upholding store policies, and ensuring proper signage and cleanliness of the Front End. Supervise cashiers to ensure consistent delivery of excellent customer service, optimizing profitability and customer satisfaction. Lead store closing and opening procedures, including till reconciliation. Provide exceptional customer service, including returns and complaints. Assist in managing, motivating, training, and developing staff according to company policies and procedures. Manage daily cashier schedule, including break assignment and sick calls. Maintain store and display signage to set standards. Who We Are The Root Cellar sprouted from a deep passion for fresh, local food and sustainable food systems. What began as a small idea quickly took root in Victoria, where the community embraced and amplified that passion - helping The Root Cellar grow into what it is today. Across both markets, we proudly offer Vancouver Island’s widest selection of locally grown, organic, and conventional produce, alongside a full-service butcher and deli, artisanal groceries, dairy, fresh breads, and bulk foods. At The Root Cellar, we’re committed to supporting local farmers and makers, celebrating great food, and creating a welcoming place where quality, care, and community come together under one roof. What You Bring To The Table At least one year of retail supervisory experience in a grocery, food specialty or front end environment. A passion for providing superior customer service and sharing produce knowledge. A positive attitude and the desire to lead and motivate a team. This position requires the candidate to lift up to 25 lb, bending, stand for shift duration, climb stairs, preform repetitive tasks, and enter in coolers (4°C) and freezer (-20°C). The ability to multi-task and maintain organization in a fast-paced environment. The availability to work full-time, 40 hours per week, including evenings and weekends. What We Bring To The Table We offer competitive wages, a 20% store discount, and a Culture of Teamwork, Collaboration & Continuous Learning. Please submit your resume if you want to apply for this career opportunity. We look forward to meeting you!

What you’ll do

Requirements

At least one year of retail supervisory experience in a grocery, food specialty, or front-end environment is required, along with strong customer service, produce knowledge, and the ability to lead a team. Candidates must be able to work 40 hours per week, including evenings and weekends, and meet the role’s physical demands in a fast-paced environment.