Full Time Produce Shift Supervisor

Job summary

Support the Produce Management Team with daily department operations, including delegating tasks, training and motivating staff, and delivering exceptional customer service. Maintain attractive produce displays, manage product rotation and inventory to reduce loss, uphold store standards and signage, and monitor the sales floor for security and loss prevention.

Job details

Join our amazing team and enjoy a 20% store discount! Location: 1286 McKenzie Ave, Victoria BC V8P 5P2 THE ROLE We are currenting seeking a Full Time Produce Shift Supervisor to join our growing team. The ideal candidate will have passion and knowledge for all things produce and will assist the Produce Management Team in overseeing the daily department operations, including delegating tasks, training and developing employees, providing exemplary customer service, upholding store policies, and ensuring the proper rotation and display of product to meet our high standards for freshness and quality. Assist in managing, motivating, training, and developing staff according to company policies and procedures. Merchandise produce so that it is organized and visually appealing to maximize sales and uphold overall store appearance. Control product rotation with produce floor stock, manage floor displays to ensure limited product loss, execute in store specials when necessary. Manage inventory levels to limit product loss. Provide exceptional customer service in all situations, including returns and complaints. Maintain store and display signage to set standards. Monitor sales floor for loss-prevention and store security purposes. Be a role model and inspire behavior consistent with our values. Provide exceptional customer service to all Team Members, customers, and vendors. Who We Are The Root Cellar sprouted from a deep passion for fresh, local food and sustainable food systems. What began as a small idea quickly took root in Victoria, where the community embraced and amplified that passion - helping The Root Cellar grow into what it is today. Across both markets, we proudly offer Vancouver Island’s widest selection of locally grown, organic, and conventional produce, alongside a full-service butcher and deli, artisanal groceries, dairy, fresh breads, and bulk foods. At The Root Cellar, we’re committed to supporting local farmers and makers, celebrating great food, and creating a welcoming place where quality, care, and community come together under one roof. What We Bring To The Table 20% team member store discount Future opportunity to participate in employee ownership plan Group health and dental benefits, including employee and family assistance program after 6 months Opportunities to learn and grow And yes… all the legendary Green Sauce you could want What You Bring To The Table Retail supervisory experience in a grocery, food specialty or produce environment, or similar experience. A passion for providing superior customer service and sharing produce knowledge. A positive attitude and the desire to lead and motivate a team. The physical ability to stand for long periods of time and lift 25-50lbs repeatedly. The ability to multi-task and maintain organization in a fast-paced environment. The availability to work full time, 40 hours per week and a variety of shifts including 5:00am to 1:30pm opening shift and 1:30 pm to 10:00 pm closing shifts.

What you’ll do

Support the Produce Management Team with daily department operations, including delegating tasks, training and motivating staff, and delivering exceptional customer service. Maintain attractive produce displays, manage product rotation and inventory to reduce loss, uphold store standards and signage, and monitor the sales floor for security and loss prevention.

Requirements

Candidates should have retail supervisory experience in a grocery, food specialty, or produce environment, along with strong customer service skills, produce knowledge, and the ability to lead and motivate a team. The role requires standing for extended periods, repeatedly lifting 25–50 pounds, multitasking in a fast-paced environment, and working 40 hours per week across opening and closing shifts.

Benefits

• 20% Store Discount
• Employee Ownership Plan Opportunity
• Group Health and Dental Benefits
• Employee and Family Assistance Program
• Learning and Growth Opportunities

Listed skills

• Customer service · Preferred
• Organization · Preferred
• Multitasking · Preferred
• Team Leadership · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Retail Supervision
• Team Leadership
• Staff Training and Development
• Customer Service
• Produce Knowledge
• Task Delegation
• Produce Merchandising
• Product Rotation
• Inventory Management
• Loss Prevention
• Store Security
• Complaint Resolution
• Organization
• Multitasking

Job areas

• Retail
• Management & Leadership
• Customer Service & Support
• Food & Beverage
• Environmental & Sustainability

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