Clinical Coordinator - Medical Solutions

Job summary

The Clinical Coordinator manages complex patient cases by facilitating care across multiple specialties and serving as a liaison between patients, families, and multidisciplinary teams. They are responsible for navigating funding processes, ensuring accurate clinical documentation, and contributing to quality improvement initiatives.

Job details

Company Description UHN Medical Solutions is a fast-growing division of Altum Health focused on developing and delivering innovative healthcare services that generate new revenue opportunities for UHN. Reporting to the Senior Manager, UHN Medical Solutions, the Clinical Coordinator will be a key member of the International Patient Program, working within a highly collaborative and agile team environment. With a strong start-up culture, this role offers unparalleled exposure across the organization, opportunities to influence processes and programs, and the chance to make a meaningful impact in a rapidly evolving healthcare setting. Job Description Union: Non-Union Number of Vacancies: 1 New or Replacement: Replacement Site: Toronto Western Hospital Department: Connected Care Reports to: Sr. Manager - UHN Medical Solutions Hours: 37.5 hours per week Salary: $78,673 - $98,336 Shifts: Monday to Friday Status: Temporary Full-Time (12 Months) Closing Date: October 05, 2026 Position Summary The Clinical Coordinator is an advanced healthcare professional responsible for the clinical coordination and facilitation of complex patient care activities across multiple specialties and services. Leveraging expert clinical knowledge, critical thinking, and professional judgment, the Clinical Coordinator serves as a key liaison between patients, families, physicians, multidisciplinary care teams, external healthcare providers, and funding organizations. The role is accountable for navigating highly complex clinical situations, facilitating access to specialized care, supporting treatment planning and service delivery, and ensuring a seamless patient experience. Through collaborative practice, relationship management, and effective resource stewardship, the Clinical Coordinator contributes to excellence in patient care, operational effectiveness, and program performance. Duties: Provide clinical leadership in the coordination and management of complex patient cases, ensuring timely progression through consultation, assessment, treatment planning, and follow-up care. Utilize advanced clinical knowledge and professional judgment to assess patient needs, synthesize clinical information, identify potential risks or barriers to care, and support informed decision-making throughout the care continuum. Act as the central point of coordination among patients, families, physicians, multidisciplinary teams, referring providers, and external stakeholders to facilitate seamless and integrated care delivery. Collaborate with physicians and healthcare teams to support clinical review processes, treatment recommendations, care planning activities, and coordination of specialized services. Facilitate access to consultations, diagnostic investigations, procedures, treatments, admissions, and follow-up services across multiple programs and healthcare environments. Develop and maintain strong working relationships with healthcare providers, healthcare institutions, insurers, embassies, government agencies, case managers, and other funding organizations to support continuity of care and service delivery. Navigate complex funding and authorization processes by coordinating clinical documentation requirements and acting as a liaison between clinical teams and third-party payors. Demonstrate financial stewardship through the interpretation of treatment plans, review of proposed services, monitoring of care authorizations, and identification of potential variances that may impact approved funding or resource utilization. Anticipate, assess, and resolve clinical, operational, and system-level challenges that may affect access to care, patient outcomes, service delivery, or the overall patient experience. Serve as a clinical resource and trusted advisor to patients, families, and stakeholders by providing education, guidance, and support regarding care pathways, treatment options, and healthcare services. Ensure accurate and comprehensive documentation in accordance with professional standards, privacy legislation, accreditation requirements, and organizational policies. Contribute to quality improvement initiatives, program development, process redesign, and other strategic activities aimed at enhancing patient outcomes, service excellence, and operational performance. Participate in organizational and cross-functional initiatives that promote innovation, collaboration, and continuous improvement. Qualifications At least 3 years of clinical practice or clinical coordination experience Regulated healthcare professional (DC, PT, RD, RT, RP, RN, OT, SLP) Experience incorporating equity, diversity, inclusion, and accessibility principles into daily practice, fostering respectful, inclusive, and culturally responsive interactions with patients, families, colleagues, and external stakeholders. Applicants must be members in good standing, or eligible for registration, with a regulated health profession recognized under Ontario's Regulated Health Professions Act (RHPA). Sound understanding of privacy, confidentiality, and consent requirements, including applicable provincial and federal legislation (e.g., PHIPA and PIPEDA), with the ability to safeguard personal and personal health information in a complex healthcare environment. Practice in accordance with applicable professional, ethical, regulatory, and occupational health and safety standards. Understand Proficient use of computer, software, and peripheral equipment, i.e., Windows, MS Office, MS Mail/Outlook, MS Project, MS Copilot. Professional Affiliations/Memberships: Membership in relevant Ontario College of Health-Related Discipline required Membership in relevant professional agencies and associations preferred Additional Information In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN. Competitive offer packages Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/) Close access to Transit and UHN shuttle service A flexible work environment Opportunities for development and promotions within a large organization Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.) Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration. All applications must be submitted before the posting close date. UHN uses email to communicate with selected candidates. Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position. Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application. UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known. We thank all applicants for their interest, however, only those selected for further consideration will be contacted. Department: Altum Health, Connected Care

What you’ll do

The Clinical Coordinator manages complex patient cases by facilitating care across multiple specialties and serving as a liaison between patients, families, and multidisciplinary teams. They are responsible for navigating funding processes, ensuring accurate clinical documentation, and contributing to quality improvement initiatives.

Requirements

Candidates must have at least 3 years of clinical practice or coordination experience and be a regulated healthcare professional in Ontario. Proficiency in computer software such as MS Office and a strong understanding of privacy legislation like PHIPA and PIPEDA are required.

Benefits

• Healthcare of Ontario Pension Plan
• Transit access
• Shuttle service
• Flexible work environment
• Corporate discounts
• On-site gyms

Listed skills

• Regulatory Compliance · Preferred
• Quality Improvement · Preferred
• interdisciplinary collaboration · Preferred
• case management · Preferred
• Critical Thinking · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Clinical coordination
• Patient care management
• Critical thinking
• Relationship management
• Resource stewardship
• Case management
• Clinical documentation
• Healthcare administration
• Interdisciplinary collaboration
• Regulatory compliance
• Privacy legislation
• Quality improvement
• Treatment planning
• Financial stewardship
• Patient advocacy
• Clinical Documentation
• Follow-Up Care
• Microsoft Copilot
• Influencing Skills
• Operational Performance Management
• Relationship Management
• Clinical Leadership
• Ethical Standards And Conduct
• Treatment Planning
• Cultural Responsiveness
• Quality Improvement
• Program Development
• Artificial Intelligence
• Business Process Reengineering
• Management
• Care Planning
• Decision Making
• Hospital Information Systems
• Clinical Practices
• Confidentiality
• Continuous Improvement Process
• Integrated Care
• Critical Thinking
• Occupational Safety And Health
• Health Care Industry
• Innovation
• Legislation
• Microsoft Outlook
• Microsoft Office
• Microsoft Project
• Personal Health Records
• Stewardship
• Authorization (Computing)
• Coordinating
• Investigation

Job areas

• Healthcare
• Management & Leadership
• Administrative
• Clinical Coordinator
• Health Service Managers
• Medical and Health Services Managers

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