Billing Clerk

HIRING FOR A 6-MONTH CONTRACT, HYBRID, 3-4 DAYS PER WEEK IN HAMILTON! Responsibilities Receive, assess, and respond to escalated inquiries from staff, financial institutions, law offices, government agencies, and the public via email, written correspondence, and telephone Update water utility billing database with meter reads, account information, and billing details Coordinate meter read scheduling, process customer meter reads, and resolve customer access issues Ensure accurate and timely updates to utility billing information Complete utility account balance adjustments, including: NSF adjustments Misapplied payment corrections Penalty and interest adjustments/recalculations Duplicate payment adjustments Collections and loan adjustments Prepare written correspondence to customers regarding revised account balances Monitor Pre-Authorized Payment Plan accounts and resolve discrepancies related to: Banking information changes Returned payments Credits Payment plan changes Ensure adherence to bank transmission timeframes and billing deadlines Research and analyze account information and prepare correspondence regarding discrepancies Review and approve forms and supporting documentation for utility billing programs, including Lead Loan Program, Service Line Warranties of Canada (SLWC), and water meter testing Notify applicants when program criteria are not satisfied Liaise with external contact centre staff to provide guidance, support, and expertise on utility billing issues Provide information regarding policies, procedures, Pre-Authorized Payment Plans, and available programs Process incoming mail, including receiving, opening, sorting, distributing, and processing Respond to inquiries regarding bill calculations and transfer of arrears to tax accounts Manage callbacks resulting from notices sent to account holders and property owners Verify batch entries and listings and process bill cancellations and immediate re-billing Perform transfer adjustments, penalty calculations, and fee reversals as required Maintain collection of arrears and calculate/apply penalty and interest charges in accordance with the City’s Arrears Policy Liaise with the Tax Department to ensure outstanding balances are transferred to the correct roll numbers Research returned bills and determine correct mailing addresses using online sources Assist with the preparation and mailing of utility statements and notices Monitor move-in/move-out processes and ensure accurate closing and setup of billing accounts Act as a liaison between internal departments, external customers, vendors, and stakeholders Assist with escalated customer service issues related to utility billing Identify account inconsistencies and prepare work orders related to: Meter readings Commencement/discontinuance of service Meter testing Perform necessary maintenance and updates to utility account information Identify properties requiring verification or final meter readings Analyze billing data and provide recommendations on water billing procedures and processes Research and gather information related to water, wastewater, and stormwater billing Review billing section variance reports and follow up with the Utility Billing Customer Centre and Team Lead as required Review and reconcile batch files to verify accuracy prior to bill release Accurately and promptly document all customer communications and interactions Provide hands-on training to new employees and students on established procedures, services, policies, municipal by-laws, and provincial legislation Perform system testing to ensure data accuracy, process alignment, and compliance with billing system updates ----- DISCLAIMERS ----- This position for employment is for a current vacancy with Highspring’s client. You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present you as a candidate for the foregoing position. Additionally, you agree to be included in our talent pool for future hiring for similarly qualified positions. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. Lastly, you also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Vaco by Highspring values a diverse workplace and strongly encourages women, people of colour, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if one is needed to participate in the job application or interview process, please contact [email protected] . Vaco by Highspring respects your privacy and is committed to providing transparent notice of our policies in English here and in French here. Additionally, the company uses AI to perform preliminary screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco/Highspring does not know and cannot opine on if its client’s use of AI products in hiring. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Having said that Vaco by Highspring believes that the salary range referenced reasonably estimates the base compensation for an individual hired into this position. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company’s retirement plan (or similar retirement benefits).

Manage water utility billing processes, including meter read coordination, account adjustments, and the resolution of billing discrepancies. Act as a liaison between customers, financial institutions, and internal departments to ensure accurate billing and collection of arrears.

Candidates must reside within the Greater Toronto Area and be legally permitted to work in Canada. The role requires the ability to handle complex billing inquiries and perform system testing for data accuracy.

• Medical Insurance • Dental Insurance • Vision Insurance • Retirement Plan • Discretionary Bonuses

• Customer servicePreferred
• Problem solvingPreferred
• Regulatory CompliancePreferred
• Data entryPreferred
• Payment ProcessingPreferred
• Financial analysisPreferred

Identified from the job description. Confirm important requirements above.

• Utility Billing
• Account Reconciliation
• Customer Service
• Data Entry
• Financial Analysis
• Payment Processing
• Arrears Management
• Database Management
• Written Correspondence
• Problem Solving
• Regulatory Compliance
• Training and Mentoring

• Finance & Accounting
• Government & Public Sector
• Customer Service & Support
• Administrative
• Energy

Minimum experience

2+ years

Apply by

Sep 26, 2026

Posting language

English

Working hours

40 hours per week

Office presence

4 days per week

Seniority

Mid-Senior level

Application method

Direct apply is available