Administrative Assistant

Original job posting

Provide administrative and operational support for appeals staff, coordinate pre-hearing and hearing-day activities, and assist participants with hearing logistics and inquiries. Maintain appeal records and timelines in ACES, prepare and format decisions and correspondence, and support accurate documentation and reporting.

Job details

Role : Administrative Assistant – Intermediate Location: Edmonton, AB — Onsite Work Location: 10405 Jasper Avenue, Edmonton Contract: 6 months + possible 6-month extension Hours: 36.25 hours/week | Monday–Friday, 8:00 AM–4:00 PM Alberta Time We are looking for an experienced Administrative Assistant / Appeals Assistant to support the Appeals Commission in Edmonton. Key Responsibilities Provide administrative and operational support to Appeals Officers, Hearing Chairs, Vice Chairs, and Commissioners. Coordinate pre-hearing administration and hearing-day activities. Prepare correspondence and create document indexes for appeal document packages. Coordinate teleconference/video conference information and assist parties with hearing participation. Attend and record hearings while troubleshooting process or technical issues. Respond to inquiries and provide support during sensitive or challenging situations. Maintain accurate appeal statuses and timelines in ACES. Format, proofread, and prepare hearing decisions for publication and distribution. Ensure documents follow approved style guides and decision-format protocols. Support accurate records, documentation, and reporting. Mandatory Qualifications 2+ years of relevant administrative experience. 2+ years using Microsoft Office Suite. 2+ years working in a fast-paced environment, independently and within a team. 2+ years in a role similar to Administrative/Appeals Assistant. 2+ years working with clients/stakeholders to gather, document, and analyze requirements. High School Diploma/GED. Strong written and verbal communication skills. Excellent organizational and prioritization skills. Strong attention to detail. Post-secondary education in Office Administration. Experience with Information Governance / Records Management. Knowledge of information management, privacy, and security requirements, including ATIA/POPA. Experience working with Government of Alberta, 1GX, or a comparable Canadian public-sector ERP environment. Experience with workers' compensation/WCB systems.

What you’ll do

Provide administrative and operational support for appeals staff, coordinate pre-hearing and hearing-day activities, and assist participants with hearing logistics and inquiries. Maintain appeal records and timelines in ACES, prepare and format decisions and correspondence, and support accurate documentation and reporting.

Requirements

Requires at least two years of relevant administrative experience, Microsoft Office experience, and experience in a fast-paced environment and a similar administrative or appeals role. A high school diploma or GED and post-secondary education in Office Administration are specified, along with strong communication, organizational, and detail-oriented skills; records management, privacy requirements, public-sector ERP systems, and workers’ compensation systems experience are also listed.

Listed skills

• Administrative Support · Preferred
• Attention to detail · Preferred
• Microsoft Office Suite · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Administrative Support
• Appeals Administration
• Hearing Coordination
• Correspondence Preparation
• Document Indexing
• Teleconference and Video Conference Coordination
• Hearing Documentation
• Client and Stakeholder Support
• ACES
• Decision Formatting and Proofreading
• Records Management
• Information Governance
• Privacy and Security Compliance
• Microsoft Office Suite
• Organization and Prioritization
• Attention to Detail

Job areas

• Administrative
• Government & Public Sector
• Customer Service & Support
• Legal