Service Administrator

Job summary

The Service Administrator is responsible for managing service billing, purchase orders, and warranty submissions while providing administrative support to the dispatch and technical teams. They also assist with shipping and receiving tasks and maintain the company's fleet program records.

Job details

The Opportunity Accountable/responsible for the development of service administration and billing for both internal & external customers. Field and respond to customer inquiries. The Role * Service billing. * Issuing/receiving purchase orders. * Assisting dispatch with work orders & scheduling. * Warranty submission. * Respond to customers via telephone, or electronically in a timely and courteous manner; delivers strong internal and external service. * Work in collaboration with the technical team. * Other administrative duties for various lines of business. * Time-card entry. * Assisting the Service Department with Shipping/Receiving tasks. * Assisting and maintaining the billing and maintenance of our fleet program. The Candidate * Work Experience: 2 years related experience in service, parts, supply chain or product support operations in an office setting. * Knowledge: Basic knowledge of heavy equipment and/or truck & coach industry sectors is an asset * Proficiency: Microsoft Office, including Outlook, Excel, Word and PowerPoint The Company Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas – to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables. Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.” Highlights include: * Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account. * Wajax led e-learning, and product training through industry leading manufacturers. * Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more. * Recognition program where points are earned for merchandise or gift certificates, plus cash awards. * Company matched pension plan * Award-Winning Health and Wellness Program. By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview. As a condition of employment, final candidates will be subject to pre-screening. \\ Together we get more done.

What you’ll do

The Service Administrator is responsible for managing service billing, purchase orders, and warranty submissions while providing administrative support to the dispatch and technical teams. They also assist with shipping and receiving tasks and maintain the company's fleet program records.

Requirements

Candidates must have at least two years of related experience in service, parts, or supply chain operations within an office environment. Proficiency in Microsoft Office applications is required, and knowledge of the heavy equipment or truck and coach industry is considered an asset.

Benefits

• Health benefits
• Dental benefits
• Health spending account
• E-learning
• Product training
• Pension plan
• Health and wellness program
• Employee discounts

Listed skills

• Customer service · Preferred
• Receiving · Preferred
• Microsoft Excel · Preferred
• Microsoft Office · Preferred
• Microsoft Word · Preferred
• Shipping · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Service billing
• Purchase orders
• Dispatch assistance
• Warranty submission
• Customer service
• Microsoft Office
• Outlook
• Excel
• Word
• PowerPoint
• Shipping
• Receiving
• Fleet program maintenance
• Time-card entry
• Shipping And Receiving
• Supply Chain
• Administrative Functions
• Microsoft Excel
• Billing
• Mortgage Loans
• Economics
• Forestry
• Oil and Gas
• Innovation
• Merchandising
• Microsoft Outlook
• Operations
• Microsoft PowerPoint
• Product Support
• Purchasing
• Scheduling
• Dispatching
• Customer Inquiries
• Teamwork

Job areas

• Administrative
• Customer Service & Support
• Logistics
• Manufacturing
• Energy
• Service Administrator
• Transportation Supervisor
• Supply, Distribution and Related Managers
• First-Line Supervisors of Transportation Workers, All Other
• First-Line Supervisors of Transportation and Material Moving Workers, Except Aircraft Cargo Handling Supervisors

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