Administrative Associate

Job summary

The Administrative Associate manages a high-volume reception area while performing daily clerical tasks such as billing reconciliation and data entry. They also support the team by coordinating functions and events while maintaining professional communication standards.

Job details

Proudly Canadian. Driven by Purpose. Rooted in Care. Join a national team where people, purpose, and community come first. Western Financial Group was named a 2025 Top Insurance Employer by Insurance Business Canada and is home to more than 2,300 team members supporting over one million customers across 200+ locations across Canada. Administrative Associate - Saint John, NB Manage a high-volume reception with tact and efficiency to support the success of the office. Your success stems from your efficient support with daily clerical tasks and focuses on excellent customer service. You have the opportunity to be part of a collaborative and motivated team who all contribute to the achievement of business goals. Accountabilities Answer an expected 100+ call reception with efficiency and professionalism Reconcile billing statements and payments Accurate data entry on customer files Complete weekly mailouts, approximately 250/week Provide assistance in the coordination of functions and events Continuous self-development, through industry and community involvement business Our Team Environment Our customers come from all walks of life, and so do we. It's the unique contributions of all Western team members that drive our success. We hire talented people from a wide variety of backgrounds because we know that it makes our company stronger. If you share our values, you'll find a home among our 1,800+ family members. The value you bring Intermediate typing speed and data entry skills 3+ years in a fast-paced reception/switchboard role Ability to identify and implement best practices for administrative tasks Superior multi-tasking skills, in a deadline driven environment Professional communication etiquette, both written and verbal Role Details Hours/Duration: Full Time, Permanent - 37.5 hours/week Location: Saint John, NB Current Vacancy: Yes Requisition #: 83236 Compensation Range: $36,000 - $44,000 Why Western? Western’s people-first culture, grounded in our guiding principles of Truthfulness, Fairness, Value, and Loyalty, is recognized across Canada and strengthened by our commitment to wellness, flexibility, and meaningful community impact. Highlights Include 14 Paid Wellness Days, 3 weeks’ vacation, company matching savings programs, and 100% employer paid group benefits for eligible employees Over 1,500 volunteer hours supporting 160+ charities in 2024–2025 through the Western Financial Group Communities Foundation. Our Commitment to Inclusion: At Western, we strive to create an accessible, equitable, and inclusive workplace where everyone feels valued and can thrive. As an equal opportunity employer, we encourage applicants of all backgrounds to apply, even if your experience doesn’t perfectly match every qualification. If you need assistance or an accommodation during the hiring process, please contact talent.acquisition@westernfg.ca or visit our Careers page. Our Human First Hiring Approach: We do not use artificial intelligence to screen, assess, or select applicants. All applications are personally reviewed by Western’s Talent Acquisition Consultants. As part of our hiring process, we use standardized, scientifically validated skills assessments (nonAI), and all results are reviewed by our hiring team. Ready to Apply? If making a meaningful impact in your community and growing your career in a supportive, purpose‑driven environment excite you, we’d love to hear from you.

What you’ll do

The Administrative Associate manages a high-volume reception area while performing daily clerical tasks such as billing reconciliation and data entry. They also support the team by coordinating functions and events while maintaining professional communication standards.

Requirements

Candidates must have at least 3 years of experience in a fast-paced reception or switchboard role. Proficiency in data entry and intermediate typing skills are required, along with the ability to work effectively in a deadline-driven environment.

Benefits

• 14 Paid wellness days
• 3 weeks vacation
• Company matching savings programs
• 100% employer paid group benefits

Listed skills

• Customer service · Preferred
• Multi-Tasking · Preferred
• Data entry · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Reception
• Switchboard
• Data entry
• Billing reconciliation
• Clerical tasks
• Customer service
• Multi-tasking
• Professional communication
• Typing
• Event coordination

Job areas

• Administrative
• Customer Service & Support
• Finance & Accounting

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