Customer Service Supervisor - Full Time

Original job posting

Supervise and delegate work to Store Support Team Members, support scheduling and daily department operations, and help train, develop, and evaluate staff. Maintain strong customer service and retail execution, resolve difficult customer situations, and promote teamwork while ensuring compliance with store procedures and safety requirements.

Job details

Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to ensure smooth operation of the Store Support Team. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. All positions must be performed in accordance with team and store Standard Operating Procedures. Further, Team Members must be prepared and able to perform the duties inherent in other Team Member job descriptions. All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations including Food Safety and regulatory duties required in the department. Job Responsibilities Supervises and delegates tasks to Team Members. Works with Team Trainer to train Team Members in a manner that builds and sustains a high-performance team and minimizes turnover. Assists in training of new Team Members, utilizing learning checklists and training materials. Keeps all cases and shelves clean, well-stocked and properly rotated. Resolves difficult customer situations. Ensures all necessary breaks are given. Communicates team concerns to the Team Leader and Associate Team Leader. Communicates attendance issues or concerns to Team Leader and Store Leadership. Sets and achieves the highest standards of retail execution. Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale. Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions. Selects, trains, develops, mentors, motivates, and counsels Team Members in a manner that sustains a high-performance team and minimizes turnover. Provides timely, thorough, and thoughtful performance evaluations. Consistently communicates and models WFM vision and goals. Job Skills Extensive knowledge of Store Support team procedures and policies. Capable of teaching others in a positive and constructive manner. Demonstrates advanced product knowledge, maintains awareness of new products. Excellent interpersonal, motivational, team building, and customer relationship skills. Capable of teaching others in a positive and constructive manner. Product knowledge. Advanced knowledge of regulatory and safety policies and procedures. Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory. Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate. Proficiency with email, Microsoft Office, and operations-related applications. Experience 12+ months retail experience. Physical Requirements / Working Conditions Must be able to lift 50 pounds. In an 8-hour work day: standing/walking 6-8 hours. Hand use: single grasping, fine manipulation, pushing and pulling. Work requires the following motions: bending, twisting, squatting and reaching. Exposure to FDA approved cleaning chemicals. Exposure to temperatures: <32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), >90 degrees Fahrenheit. Ability to work in a wet and cold environment. Ability to work a flexible schedule including nights, weekends, and holidays as needed. Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery. Note: The purpose of this document is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. This document does not reflect all job duties or requirements for every position. Requirements build as one progresses through the job levels, so any job duties required at a lower level may be required at the higher level in addition to the duties listed for that higher level. Duties, assignments, and other responsibilities may differ for similar positions based on business conditions, departmental or geographic location, and/or needs for the particular position. An individual must demonstrate successful performance in their current position before being considered for promotion. In addition, in order to promote into a higher-level position, a business need for the promotion must exist and the candidate must be considered the most qualified person for the new position. Completion of certain milestones such as obtaining an advanced degree or certification, time in current position, or developing skills to perform at the higher-level role do not guarantee a promotion. The wage range for this position is $21.00-$30.00 Hourly, commensurate with experience. Whole Foods Market offers "Whole Benefits". Whole Benefits offers a wide range of benefits for Full and Part-Time Team Members, including eligibility for a store discount, paid time off, financial wellness, health & wellness support programs, and access to other Team Member perks. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person’s date of hire and may vary based on work location, length of service, and job type (such as regular or seasonal). https://wholefoodsmarketcanada.recruiting.com/benefits. The Company is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law. If you require assistance or a reasonable accommodation in completing the application materials or any aspect of the application process, please contact the local Human Resources office at the worksite where you are applying for a position. Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site.

What you’ll do

Supervise and delegate work to Store Support Team Members, support scheduling and daily department operations, and help train, develop, and evaluate staff. Maintain strong customer service and retail execution, resolve difficult customer situations, and promote teamwork while ensuring compliance with store procedures and safety requirements.

Requirements

Requires at least 12 months of retail experience, strong leadership and customer-service abilities, knowledge of Store Support procedures, and proficiency with email, Microsoft Office, and operations applications. The role requires lifting up to 50 pounds, extended standing and walking, working in cold or wet conditions, using equipment such as electric pallet jacks, and a flexible schedule that may include nights, weekends, and holidays.

Benefits

• Store Discount
• Paid Time Off
• Financial Wellness Support
• Health And Wellness Support Programs
• Team Member Perks

Listed skills

• Customer service · Preferred
• Product Knowledge · Preferred
• interpersonal skills · Preferred
• Leadership · Preferred
• Decision Making · Preferred
• Team Supervision · Preferred
• Microsoft Office · Preferred
• Prioritization · Preferred
• Inventory management · Preferred
• Team building · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Store Support Procedures And Policies
• Team Supervision
• Task Delegation
• Team Training And Development
• Customer Service
• Conflict Resolution
• Product Knowledge
• Team Building
• Interpersonal Skills
• Leadership
• Decision-Making
• Prioritization
• Inventory Management
• Financial Performance Monitoring
• Microsoft Office
• Regulatory And Safety Compliance

Job areas

• Retail
• Management & Leadership
• Customer Service & Support
• Food & Beverage