Adventure & Experiences Supervisor

Job summary

The Adventure & Experiences Supervisor oversees the scheduling, logistics, and execution of special events and programs while managing daily team operations. They act as the on-duty leader, handling guest concerns and ensuring service standards are met.

Job details

Company Description Who We Are: Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination. Job Description At the Fairmont, we are looking for a successful and enthusiastic Adventure & Experiences Supervisor who will assist in bringing programming and events to life from conception through to completion. Your vision and leadership Adventure & Experiences Supervisor will ensure an engaged team, efficient operations – and service that exceed the expectations of every guest and client. If you are creative, organized, energetic, an outdoor enthusiast, highly organized and love working with 'kids' of all ages, this may be the perfect role for you! Starting Rate: $29.14 per hour We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $31.90. Job Duties Include: Reporting to the Adventure & Experiences Manager, responsibilities and essential job functions include but are not limited to the following: Oversee scheduling, logistics, and execution of special events, activities, and programs. Manage team schedules, onboarding, and daily operations while maintaining budgeted hours. Communicate with partners, vendors, and guests to ensure seamless event experiences. Provide input on industry trends, review marketing materials, and suggest creative program additions. Handle guest concerns, oversee departmental programming, and act as the on-duty leader when required. Qualifications Your Skills & Qualifications: Degree / Diploma preferred; significant work experience can substitute for the degree. Standard First Aid certificate At least 2 years’ experience in programming, entertainment or event planning. Excellent interpersonal skills both in person and by phone, with high professionalism. Must be highly responsible, self-motivated, creative, energetic and organized. Phenomenal customer service ethic and high expectations for quality. Strong knowledge of the latest versions of Microsoft Word, Excel, PowerPoint Additional Information Job Perks & Benefits: Subsidized staff accommodation provided on-site for full time status employees One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal) Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort! We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected] Job-Category: Wellness & Recreation Job Type: Permanent Job Schedule: Full-Time

What you’ll do

The Adventure & Experiences Supervisor oversees the scheduling, logistics, and execution of special events and programs while managing daily team operations. They act as the on-duty leader, handling guest concerns and ensuring service standards are met.

Requirements

Candidates must have at least 2 years of experience in programming, entertainment, or event planning and possess a Standard First Aid certificate. A degree or diploma is preferred, along with strong organizational and interpersonal skills.

Benefits

• Subsidized staff accommodation
• Complimentary meal per shift
• Medical insurance
• Vision insurance
• Dental insurance
• Mental health support
• Orthodontics
• Fertility drugs
• Gender affirmation
• Defined contribution pension plan
• Employee travel program
• Mountain explorer travel program
• Food and beverage discounts
• Fitness centre access
• Spa discounts
• Golf course discounts

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Leadership · Preferred
• Microsoft Excel · Preferred
• Logistics · Preferred
• Microsoft Word · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Event planning
• Team management
• Scheduling
• Logistics
• Customer service
• Interpersonal skills
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Programming
• Entertainment
• Budget management
• Vendor communication
• Problem solving
• Leadership
• Energetic
• Professionalism
• First Aid Certification
• Ethical Standards And Conduct
• Self-Motivation
• Marketing Materials
• Mental Health
• Customer Service
• Event Planning
• Interpersonal Communications
• Operations
• Orthodontics
• Customer Complaint Resolution
• Enthusiasm

Job areas

• Hospitality
• Sports & Recreation
• Management & Leadership
• Customer Service & Support
• Creative & Media
• Customer Experience Supervisor
• Hospitality Operations Supervisor
• Manufacturing Managers
• General and Operations Managers

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