Front Desk Agent

Job summary

The Front Desk Agent is responsible for managing guest check-ins and check-outs, handling reservations, and maintaining a welcoming lobby environment. They must coordinate with other hotel departments to ensure efficient service delivery and adhere to safety and cash-handling policies.

Job details

ACTIVITIES: The duties and responsibilities for the Guest Service Representative include, but are not limited to the following: * Create a welcoming environment for our guests. * Register guests and assign rooms, accommodating special requests whenever possible. * Complete pre-registration and blocking of rooms for reservations/guest arrival. * Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures. * Understand room status and room status tracking. * Know room locations, types of rooms available, and room rates. * Use suggestive selling techniques to sell rooms and to promote other services of the hotel. * Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms. * Possess a working knowledge of the reservations, takes reservations for guests both in house and call in, understanding of the cancellation procedures. * Process guest check-outs. * Post and file all charges to guest, master, and city ledger accounts. * Work closely with all hotel departments to improve service delivery and efficiency. * Use proper telephone etiquette. * Coordinate guestroom maintenance work with the engineering and maintenance division. * Report any unusual occurrences or requests to the manager or supervisor. * Know all safety and emergency procedures, is aware of accident prevention policies. * Ensure the work environment is tidy and well organized at all times (lobby). * Adhere to all health and safety guidelines and standards. COMPETENCIES WE ARE SEEKING: * Excellent written and verbal communication skills in English * Excellent organizational, interpersonal and administration skills * Proficient or familiar with computerized systems * Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations * Present a high degree of professional work ethic and image * High school graduate or equivalent * Availability to work day, evening and night shifts any day of the week including weekends and holidays

What you’ll do

The Front Desk Agent is responsible for managing guest check-ins and check-outs, handling reservations, and maintaining a welcoming lobby environment. They must coordinate with other hotel departments to ensure efficient service delivery and adhere to safety and cash-handling policies.

Requirements

Candidates must possess excellent English communication skills and be proficient with computerized systems. A high school diploma or equivalent is required, along with the availability to work flexible shifts including weekends and holidays.

Listed skills

• Communication · Preferred
• interpersonal skills · Preferred
• Cash handling · Preferred
• Problem solving · Preferred
• safety procedures · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Guest Service
• Communication
• Organizational Skills
• Interpersonal Skills
• Administration
• Computerized Systems
• Cash Handling
• Suggestive Selling
• Telephone Etiquette
• Problem Solving
• Safety Procedures
• Emergency Procedures
• City Ledgers
• Accident Prevention
• Check Cashing
• Strong Work Ethic
• Housekeeping
• Customer Service
• English Language
• Selling Techniques
• Telephone Skills
• Service Delivery Improvement
• Verbal Communication Skills
• Reservations

Job areas

• Hospitality
• Customer Service & Support
• Administrative
• Front Desk Agent
• Hotel Desk Clerk
• Hotel Receptionists
• Hotel, Motel, and Resort Desk Clerks

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