Agent.e de perception bilingue (Hybride) / Bilingual Perception Agent (Hybrid)

Job summary

The collections agent will manage overdue accounts by communicating with clients to negotiate realistic and sustainable payment arrangements. They are responsible for assessing financial situations, maintaining accurate documentation, and ensuring compliance with provincial regulations.

Job details

The collections agent will manage overdue accounts by communicating with clients to negotiate realistic and sustainable payment arrangements. They are responsible for assessing financial situations, maintaining accurate documentation, and ensuring compliance with provincial regulations. Candidates must possess a college diploma (DEC) and at least 2 years of experience in collections. Proficiency in both English and French is required, along with strong negotiation, organizational, and customer service skills.

What you’ll do

The collections agent will manage overdue accounts by communicating with clients to negotiate realistic and sustainable payment arrangements. They are responsible for assessing financial situations, maintaining accurate documentation, and ensuring compliance with provincial regulations.

Requirements

Candidates must possess a college diploma (DEC) and at least 2 years of experience in collections. Proficiency in both English and French is required, along with strong negotiation, organizational, and customer service skills.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Telemedicine
• Employee and family assistance program
• Group RRSP
• Paid sick days
• Employee recognition program
• Professional development
• Wellness committee

Listed skills

• Time management · Preferred
• Collections · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• adaptability · Preferred
• Account Management · Preferred
• Negotiation · Preferred
• Documentation · Preferred
• Communication · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Collections
• Negotiation
• Customer service
• Financial assessment
• Communication
• Conflict resolution
• Problem solving
• Time management
• Adaptability
• Financial software
• Bilingualism
• Documentation
• Professionalism
• Empathy
• Account management

Job areas

• Finance & Accounting
• Customer Service & Support
• Administrative

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