Agent.e de perception bilingue (Hybride) / Bilingual Perception Agent (Hybrid)

Job summary

Manage overdue accounts by communicating with clients via phone, email, and SMS to negotiate sustainable payment arrangements. Assess financial situations and ensure compliance with provincial regulations and internal policies while maintaining detailed documentation.

Job details

Manage overdue accounts by communicating with clients via phone, email, and SMS to negotiate sustainable payment arrangements. Assess financial situations and ensure compliance with provincial regulations and internal policies while maintaining detailed documentation. Requires a college diploma (DEC) and a minimum of 2 years of experience in collections. Candidates must be fully bilingual in English and French with strong negotiation and interpersonal skills.

What you’ll do

Manage overdue accounts by communicating with clients via phone, email, and SMS to negotiate sustainable payment arrangements. Assess financial situations and ensure compliance with provincial regulations and internal policies while maintaining detailed documentation.

Requirements

Requires a college diploma (DEC) and a minimum of 2 years of experience in collections. Candidates must be fully bilingual in English and French with strong negotiation and interpersonal skills.

Benefits

• Hybrid work model
• Work-life balance certification
• Health insurance
• Dental insurance
• Vision insurance
• Telemedicine
• Employee & Family Assistance Program (EFAP)
• Group RRSP with employer contribution
• Vacation package
• Paid sick days
• Seniority recognition program
• Professional development training
• Wellness committee initiatives

Listed skills

• Collections · Preferred
• Customer service · Preferred
• Objection Handling · Preferred
• Organization · Preferred
• Account Management · Preferred
• Negotiation · Preferred
• Documentation · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Negotiation
• Collections
• Bilingualism
• Customer Service
• Financial Assessment
• Objection Handling
• Account Management
• Professional Communication
• Empathy
• Organization
• Financial Software
• Documentation

Job areas

• Finance & Accounting
• Customer Service & Support

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