Dietary Aide

Job summary

Answer patient calls, take and record meal orders using software, respond to questions, and direct inquiries about meals or nutritional needs to the appropriate team. Coordinate with doctors, nurses, and Food & Nutrition staff to ensure accurate orders while maintaining confidentiality, safety, sanitation, and regulatory compliance.

Job details

Job Description The Dietary Worker provides patient support via phone and software systems and serves as a liaison to other departments regarding patient meal services. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs. Job Responsibilities Function comfortably in a fast-paced, performance-based call center environment where every call is recorded and assessed to ensure performance levels are maintained. Maintains friendly, efficient, positive customer service demeanor toward customers, clients, and co-workers. Adaptable to customer needs. Responsible for patient customer service functions of answering phones, taking menu orders, answering questions or if unable to answer, appropriately directing calls from patients as it relates to their meal or other nutritional needs Uses software to record patient orders Maintains general knowledge of therapeutic diets to ensure meal orders are processed accurately Works closely with doctors, nurses, and the Food & Nutrition team to ensure accurate patient nutrition Maintains the privacy, safety, and dignity of each customer by observing client confidentiality and by closely adhering to safety and sanitation standards Maintains compliance with ARAMARK's standards of operation. Adheres to ARAMARK's Business Conduct Policy at all times. Maintains all records and reports to ensure compliance with all local, state, and federal regulations and codes. At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications Previous customer service and/or call center experience preferred Experience in food service, as a dietary clerk, or in a related field preferred Needs to communicate fluently in the English language, bilingual or multilingual a plus. Ability to stay calm under pressure. Comfort with using technology including web-based software, keyboard, and telephone headset for the majority of shift. Typical typing of 35 ? 45 wpm. Must be flexible and adaptable to change. Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.

What you’ll do

Answer patient calls, take and record meal orders using software, respond to questions, and direct inquiries about meals or nutritional needs to the appropriate team. Coordinate with doctors, nurses, and Food & Nutrition staff to ensure accurate orders while maintaining confidentiality, safety, sanitation, and regulatory compliance.

Requirements

Previous customer service or call center experience is preferred, as is experience in food service, dietary clerical work, or a related field. Candidates should communicate fluently in English, remain calm under pressure, use web-based software and telephone equipment comfortably, type approximately 35–45 words per minute, and adapt to change.

Listed skills

• Customer service · Preferred
• adaptability · Preferred
• Communication · Preferred
• telephone communication · Preferred
• Food service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Call Center Operations
• Patient Support
• Telephone Communication
• Menu Order Processing
• Therapeutic Diet Knowledge
• Patient Nutrition
• Food Service
• Web-Based Software
• Typing
• Communication
• Adaptability
• Staying Calm Under Pressure
• Confidentiality
• Safety and Sanitation
• Recordkeeping

Job areas

• Food & Beverage
• Healthcare
• Customer Service & Support
• Hospitality

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