Lodge Host - Lake Louise

Job summary

The Lodge Host is responsible for delivering exceptional guest experiences by assisting with arrivals, departures, and local recommendations. Additionally, the role involves maintaining housekeeping standards and performing property upkeep, including snow removal and grounds maintenance.

Job details

Paradise Lodge & Bungalows is seeking a friendly, energetic, and hands-on Lodge Host to join our team in beautiful Lake Louise. Surrounded by stunning mountain scenery and just a short walk from world-famous Lake Louise, Paradise Lodge has built a reputation for outstanding hospitality, exceptional cleanliness, and memorable guest experiences. As a Lodge Host, you'll play an important role in creating the welcoming atmosphere that keeps guests returning year after year. This is a dynamic position that supports Front Desk, Housekeeping, and Property Operations while helping ensure every guest enjoys a safe, comfortable, and memorable stay. What You'll Be Doing Deliver Outstanding Guest Experiences Welcome guests with genuine Rocky Mountain hospitality. Assist with guest arrivals and departures. Respond to guest requests and questions with professionalism and enthusiasm. Share local knowledge, hiking recommendations, and area attractions. Help create the warm, welcoming atmosphere Paradise Lodge is known for. Housekeeping Excellence Prepare guest rooms and cabins to the high standards our guests expect. Change linens, replace towels, and replenish amenities. Clean guest accommodations, bathrooms, and common areas. Maintain Beautiful Grounds & Property Assist with minor maintenance tasks and property upkeep. Perform snow and ice removal during winter months. Maintain pathways, outdoor gathering areas, and firepit spaces. Help ensure our grounds remain attractive, safe, and welcoming throughout the season. Be a Team Player Pitch in wherever needed to support daily lodge operations. Assist with seasonal projects and special initiatives. Work collaboratively with Front Desk, Housekeeping, and Maintenance teams. Contribute to a positive workplace culture and exceptional guest experience. What We're Looking For Previous hospitality, customer service, housekeeping, maintenance, or tourism experience is an asset. Passion for creating exceptional guest experiences. Strong communication and interpersonal skills. Positive, professional, and dependable attitude. Ability to work independently and as part of a team. Comfortable performing physical work indoors and outdoors. Strong attention to detail and pride in a job well done. Able to understand and communicate effectively in English. Physical Requirements Able to stand, walk, bend, and perform physical tasks throughout the day. Able to lift and carry up to 35 lbs. Comfortable working outdoors in changing mountain weather conditions. Able to safely perform snow removal and general property maintenance duties. Why Join Paradise Lodge & Bungalows? Work in the heart of stunning Lake Louise. Join a property recognized by travelers for its service, cleanliness, and welcoming atmosphere. Be part of a supportive team dedicated to creating memorable guest experiences. Opportunities to learn multiple areas of lodge operations. Employee discounts and perks through Banff Lodging Co. Staff accommodation may be available. About Paradise Lodge & Bungalows Paradise Lodge & Bungalows offers a unique collection of cabins, suites, and mountain accommodations surrounded by breathtaking Rocky Mountain scenery. Known for exceptional hospitality, beautiful grounds, and attention to detail, we take pride in creating experiences that guests remember long after their stay.

What you’ll do

The Lodge Host is responsible for delivering exceptional guest experiences by assisting with arrivals, departures, and local recommendations. Additionally, the role involves maintaining housekeeping standards and performing property upkeep, including snow removal and grounds maintenance.

Requirements

Candidates should have previous experience in hospitality, customer service, or maintenance and possess strong communication skills. The ability to perform physical tasks, such as lifting up to 35 lbs and working outdoors in various weather conditions, is required.

Benefits

• Employee discounts
• Perks through Banff Lodging Co
• Staff accommodation

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• interpersonal skills · Preferred
• Housekeeping · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Physical stamina · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Hospitality
• Customer service
• Housekeeping
• Property maintenance
• Communication
• Interpersonal skills
• Snow removal
• Teamwork
• Attention to detail
• Physical stamina
• Energetic
• Professionalism
• Lifting Ability
• Snow Removal
• Cleanliness
• Customer Service
• Discounts And Allowances
• English Language
• Interpersonal Communications
• Linens
• Operations
• Property Maintenance
• Enthusiasm
• Detail Oriented

Job areas

• Hospitality
• Customer Service & Support
• Trades
• Lodge Manager
• Host / Hostess
• Waiters
• Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop

More jobs from Banff Caribou Properties