Parts Shipper Receiver Lead

Job summary

The Parts Lead Hand is responsible for the overall sales performance and customer service level of the parts department, as well as the development of the parts counter staff. This role includes monitoring inventory, ordering parts, and ensuring high levels of customer service.

Job details

ALL IN ON A REWARDING CAREER AT INLAND Inland Truck & Equipment is an industry leader in the heavy-duty truck and equipment sales, service, and parts marketplace. When we say we’re ALL IN, we mean we’re all in on you and your career. We are a great place to work—with competitive pay and benefits, mentorship, growth opportunities, and a culture that prioritizes teamwork, safety, and community support. We are committed to embracing new technology, ensuring that we stay at the forefront of innovation in our industry. With over 1,700 employees across 44 locations in North America, we provide exciting employment opportunities that can drive your future growth. Join us at Inland Truck & Equipment and go ALL IN on a career that has it all. This position is located at our sales and service dealership in Saskatoon, SK. THE OPPORTUNITY The Parts Lead Hand will be responsible for the overall sales performance, the customer service level, and the development of the parts counter staff. The Parts Lead Hand will be looked upon for recommendations involving overall parts department efficiencies and improvements. Other responsibilities include working daily alongside the front parts counter staff fulfilling customer orders. Additionally, the Parts Lead Hand will help monitor inventory, order parts, make recommendations to the Parts Manager, and work effectively with all dealership staff in order to ensure the highest level of customer service is provided to all customers at the dealership. YOUR RESPONSIBILITIES * Works with the Parts Manager to establish sales objectives for the parts counter staff * Ensures customer satisfaction by maintaining and developing exceptional customer service levels from the parts counter staff * Sets realistic telemarketing sales call goals and works with the counter staff to accomplish them * Ensures that the parts counter staff understand their duties and responsibilities * Leads by example by displaying professional and ethical conduct at all times * Coaches parts counter staff as needed * Works effectively with the shipping and receiving department to ensure timely and accurate delivery * Encourages aggressive marketing by all parts department employees * Understands, keeps abreast of and complies with federal and local regulations that may affect parts sales * Keeps abreast of all new products and updates, and continually upgrades training * Safeguards company equipment at all times * Procures all parts required by customers or technicians as requested * Assists when required in the shipping and receiving of parts and in the maintenance of stock levels * Assists Product Support Representatives in fulfilling customers’ requirements * Updates parts related information on a regular basis and maintains files as required WHAT WE LOOK FOR * High school diploma or a general education degree (GED) is essential * At least 5 years of experience working in a commercial truck parts department * Lead level counterperson ability * Valid Class C Driver’s license * Forklift Certification or ability to operate a forklift * Strong communication skills * Excellent customer relations skills * Accountability and dependability * Must be able to lift a minimum of 25 kgs or 50 pounds CANADA BENEFIT PACKAGE Our employees receive a generous benefits package including: * Extended Medical (including Vision) * Dental * Prescription benefits * RRSP with employer matching program * Long Term and Short Term Disability * Life Insurance and Accidental Death and Dismemberment Insurance * Paid Time Off * On-going training opportunities * Annual boot allowance Are you ready to go ALL IN on a career at Inland? We invite you to apply today! Keywords: parts counterperson, parts supervisor, parts journeyperson, truck parts, heavy truck parts

What you’ll do

The Parts Lead Hand is responsible for the overall sales performance and customer service level of the parts department, as well as the development of the parts counter staff. This role includes monitoring inventory, ordering parts, and ensuring high levels of customer service.

Requirements

Candidates must have a high school diploma or GED and at least 5 years of experience in a commercial truck parts department. A valid Class C Driver’s license and forklift certification are also required.

Benefits

• Extended Medical
• Dental
• Prescription Benefits
• RRSP with Employer Matching Program
• Long Term and Short Term Disability
• Life Insurance
• Accidental Death and Dismemberment Insurance
• Paid Time Off
• On-going Training Opportunities
• Annual Boot Allowance

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Regulatory Compliance · Preferred
• Forklift operation · Preferred
• Team Leadership · Preferred
• Communication Skills · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Inventory Management
• Sales Performance
• Team Leadership
• Communication Skills
• Parts Procurement
• Forklift Operation
• Telemarketing
• Regulatory Compliance
• Training and Development
• Ethical Conduct
• Marketing
• Accountability
• Dependability
• Technical Knowledge
• Problem Solving

Job areas

• Sales
• Customer Service & Support
• Logistics
• Trades
• Manufacturing

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