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- Contract
- Posting language
- English
- Application method
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Job summary
Provide on-site Tier 1 and Tier 2 desktop support at each location. Help migrate laptops from the current domain to the new domain and support end users during the cutover.
Job details
JOB DESCRIPTION The client was acquired by a larger organization, they are looking for two resources in a net new position to support on-site at each location, they are looking for Tier 1 and tier 2 support, helping move/migrate laptops from their current domain to the new one. REQUIRED SKILLS AND EXPERIENCE • Tier 1 or Tier 2 desktop support experience • Experience with Windows laptop deployments, refreshes, or migrations • Hands-on experience joining devices to new domains and supporting end users during cutovers • Strong troubleshooting and customer service skills • Ability to work onsite full-time for approximately one week NICE TO HAVE SKILLS AND EXPERIENCE • Previous M&A integration or domain migration experience • Experience with Microsoft 365 device migrations • Imaging and deployment experience (Intune, Autopilot, SCCM, etc.) As part of our recruitment process, AI-assisted tools may be used to support candidate screening, resume review, interview note-taking, and application evaluation. These tools are intended to help improve efficiency and consistency throughout the hiring process. All hiring decisions remain subject to human review, and candidates are assessed based on their qualifications, skills, experience, and alignment with the requirements of the position.
What you’ll do
Provide on-site Tier 1 and Tier 2 desktop support at each location. Help migrate laptops from the current domain to the new domain and support end users during the cutover.
Requirements
Candidates need Tier 1 or Tier 2 desktop support experience, experience deploying, refreshing, or migrating Windows laptops, and hands-on experience joining devices to new domains. Strong troubleshooting and customer service skills, along with availability to work on-site full-time for approximately one week, are required.
Listed skills
- Troubleshooting · Preferred
- Customer service · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Tier 1 Desktop Support
- Tier 2 Desktop Support
- Windows Laptop Deployment
- Device Refreshes
- Domain Migration
- Domain Joining
- End-User Support
- Troubleshooting
- Customer Service
- Microsoft 365 Device Migration
- Imaging and Deployment
- Intune
- Autopilot
- SCCM
- M&A Integration
Job areas
- Technology
- Customer Service & Support
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