Transportation Analyst/Customer Service Representative

Job summary

Support customer pickups and domestic transportation operations while coordinating with vendors, customers, and internal teams. Manage high volumes of requests and escalations, work with operational data, and communicate information to operational teams and senior leadership.

Job details

Role: Transportation Analyst/Customer Service Representative Type: 6 month contract - hire Location: Onsite 5x a week in Brampton Rate: $18-$19.50/hr JOB DESCRIPTION Loblaw is looking for a Transportation Analyst / Customer Service Representative to join its Inbound Transportation team. This role is ideal for someone with strong customer service and communication skills who is comfortable working in a fast-paced, high-volume environment. You will support customer pickups and domestic transportation operations while working closely with vendors, customers, and internal teams. The role requires someone who can manage a high volume of requests and escalations, work with data, and clearly communicate information to both operational teams and senior leadership. REQUIRED SKILLS AND EXPERIENCE 2–3 years of experience in transportation, logistics, freight planning, load planning, or dispatch operations, preferably in a high-volume OTR environment. Bilingual proficiency is mandatory: Must be fluent in English and at least one of the following languages: Italian, Spanish, French, Chinese, or Arabic. Advanced Microsoft Office 365 proficiency is essential, particularly Excel, Outlook, Teams, and PowerPoint. Exceptional verbal and written communication skills and a demonstrated commitment to outstanding customer service. Strong organizational, multitasking, problem-solving, and time-management abilities. Ability to manage competing priorities, resolve operational challenges, and perform effectively under pressure. Experience with Multiple vendors. NICE TO HAVE SKILLS AND EXPERIENCE Education/background in Marketing, Communications, Transportation/logistics exposure Ideally Customer Service experience in Supply Chain Experience working in a fast-paced/high-volume environment Experience presenting information or reporting to senior leadership Strong Excel/data/table skills Customer/vendor relationship management experience We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position. Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.

What you’ll do

Support customer pickups and domestic transportation operations while coordinating with vendors, customers, and internal teams. Manage high volumes of requests and escalations, work with operational data, and communicate information to operational teams and senior leadership.

Requirements

Requires 2–3 years of experience in transportation, logistics, freight or load planning, or dispatch, preferably in a high-volume over-the-road environment. Candidates must be fluent in English and at least one listed additional language, proficient in Microsoft Office 365, and strong in customer service, communication, organization, multitasking, and problem-solving.

Listed skills

• Logistics · Preferred
• Customer service · Preferred
• Bilingual communication · Preferred
• Microsoft Excel · Preferred
• Microsoft Outlook · Preferred
• Microsoft Teams · Preferred
• Data analysis · Preferred
• Problem solving · Preferred
• Time management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Transportation Operations
• Logistics
• Freight Planning
• Load Planning
• Dispatch Operations
• Customer Service
• Bilingual Communication
• Microsoft Excel
• Microsoft Outlook
• Microsoft Teams
• Microsoft PowerPoint
• Vendor Management
• Data Analysis
• Problem-Solving
• Time Management
• Escalation Management

Job areas

• Transportation
• Logistics
• Customer Service & Support
• Data & Analytics

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