The Corporate Services Associate is a key member of the Corporate Services team, responsible for coordinating internal services, supporting operational excellence, and ensuring a high standard of service across the organization.

Reporting to the VP, Corporate Services, this role serves as the connection between Operations and Corporate Services for multiple internal functions, including service request management, facilities coordination, vendor support, project administration, fulfillment support, and headquarters operations.

While seated at the front reception area and providing backup reception coverage when required, this is primarily an operations-focused role. Success in this position requires strong organizational skills, initiative, accountability, and a commitment to delivering exceptional internal and external service.

The ideal candidate is highly proactive, thrives in a fast-paced environment, and takes ownership of ensuring that important details and requests do not fall through the cracks.

Key Responsibilities

Internal Service Management & Accountability

Own and administer the organization's internal ticketing platforms (Dynamics, F12 Connect, and Zoho). Ensure all service requests are acknowledged, assigned, monitored, and resolved within established timelines. Drive accountability across departments by proactively following up on outstanding requests and escalating overdue items when required. Monitor service levels, identify bottlenecks, and recommend process improvements to improve response times and user experience. Produce regular reporting and analysis on service volumes, trends, response times, and operational performance.

Fulfillment, Shipping, & Receiving

Provide backup support during busy periods or absences for

Fulfillment/shipping/receiving. Administrative tasks. Data entry. Coordination tasks. Assist with sourcing products and vendor research and fulfillment needs.

Supporting the VP Corporate Services

Provide high-level administrative and operational support to the VP Corporate Services, ensuring smooth execution of daily tasks and key initiatives. Assist with managing and coordinating key projects, ensuring deadlines are met and resources are effectively allocated. Provide reporting and analytical support. Assist the VP with cross-functional initiatives and strategic projects.

Administrative Support and Backup Duties

Serve as secondary support for office management and reception coverage when the other Corporate Services Associate is unavailable, including but not limited to: Act as the first point of contact for greeting visitors, families, and guests with a friendly and professional demeanor. Answer phones and emails promptly, providing high-quality service in line with the company’s high brand standards. Manage incoming and outgoing mail, ensuring proper distribution to the appropriate departments. Coordinate and uphold workplace presentation and facility standards throughout Headquarters. Perform general administrative duties including filing, scanning, and document management. Maintain internal process documentation and team playbooks.

Facilities Support

Coordinate inventory and replenishment of workplace supplies and shared spaces to ensure uninterrupted operations. Assist with upkeep and presentation of Headquarters (internal and external). Coordinate minor office repairs and vendor visits. Help maintain a safe, organized, polished workplace environment. Support meeting room readiness and internal events.

Microsoft 365/SharePoint Support

Maintain Corporate Services SharePoint pages and content. Update announcements, links, forms, resources, calendars, and documents. Support Microsoft Forms, Teams, Lists and related workflows. Help drive adoption of internal systems and self-service tools.

Other Responsibilities

From time to time, the Corporate Services Associate may be assigned additional duties and responsibilities, consistent with the nature and scope of the position, to support the effective operation of the organization.

Ideal Candidate Has

Education

A degree or diploma from a recognized college or university is required.

Experience

3+ years experience in operations, administration, or similar roles. Proficient in Microsoft 365, Teams, and SharePoint. Experience in supporting senior leadership, managing cross-departmental initiatives, and maintaining office operations with a focus on delivering high-quality service and maintaining organization efficiency. Strong project management skills, with a proven ability to lead and coordinate multiple projects simultaneously, ensuring timely and efficient delivery. Excellent communication and interpersonal skills. Naturally notices when things need to be done. Loves helping people and follows through reliably. Takes pride in presentation and professionalism. Exceptional organizational skills and the ability to multitask effectively. Detail-oriented with the ability to handle sensitive information confidentially. Proactive and adaptable, with a willingness to assist across various departments. Strong problem-solving skills and an ability to work independently. Familiarity with internal service desk/ticketing platforms preferred. Proven ability to juggle priorities, manage timelines, and communicate effectively across functions. Valid driver’s license is preferred. Comfortable running occasional errands or pickups.

Decision Making Ability

This role should be capable of achieving objectives that could take up to three years to complete. Why Work With Us?

At Spirit of Math, we believe in creating a workplace where people feel valued, supported, and inspired to grow. When you join our team, you're not just starting a job - you're becoming part of a community that thrives on collaboration, learning, and shared success.

Here's what you can expect when you work with us

Core Benefits

Competitive salary with potential for performance-based bonuses. Comprehensive health, dental, and vision insurance. Retirement savings plans (including RRSP with company matching through DPSP). Generous paid time off, including sick leave, paid vacation, personal days, and scheduled paid summer shutdowns for some positions.

Career & Growth Opportunities

Annual professional development budget for courses, certifications, and conferences. Internal mobility and clear pathways for advancement - we support your career journey. Opportunity to contribute ideas and shape how we work.

Work-life Balance & Well-being

Flexible working hours to help you balance personal and professional priorities. On-site yoga at headquarters and wellness initiatives throughout the year. Discounted gym memberships to support your fitness goals. Pet-friendly headquarters office environment - bring your dog to work!

Culture & Perks

Inclusive, diverse, and collaborative workplace culture where every person matters. Annual all-staff conference to connect, learn, and celebrate together. Staff events and fun team-building activities. Peer-to-peer recognition programs - we love celebrating success! Access to partnerships offering thousands of discounts on shopping, travel, entertainment, and more.

Lifestyle & Convenience

Unlimited coffee, and tea every day. Commuter-friendly headquarters with free parking and easy access to public transit.

At Spirit of Math, we're committed to fostering a positive and supportive environment where you can thrive - personally and professionally.

Join us and be part of a team where your contributions are valued, your growth is supported, and your well-being is a priority.

To promote cooperation, inspire confidence, and release the genius in every child.

Please note that we may use artificial intelligence (AI) tools at certain stages of the hiring process to assist in screening, assessing, or selecting applicants for this position. These tools are used as a supplement to human review, and all final hiring decisions are made by our Hiring team.

Spirit of Math is an equal opportunity employer and adheres to equitable hiring, employment and promotion practices. The positions are open to all qualified applicants, including men, women, persons with disabilities, members of visible minorities, Aboriginal persons and other groups protected by human rights laws. We strive to meet the accommodation needs of persons with disabilities. Applicants are encouraged to make their needs for accommodation known in advance during the application process.