Who you are

• The successful candidate has an excellent understanding of integrations and implementation processes
• They will have strengths in project management skills with a quick aptitude for learning new and evolving technologies
• The ideal candidate possesses strong communication skills with experience managing multiple external relationships
• 3-5 years’ relevant experience in travel, travel technology or fintech industries
• 2-3 years' of experience in a client-facing implementation or integration role, preferably within a SaaS company or similar
• Partnered with external stakeholders in a project management, account management, or customer support capacity, fostering strong relationships
• Demonstrated project management skills leading complex projects that require cross-functional collaboration
• Demonstrated business acumen decision-making skills; ability to identify, prioritize, and articulate highest impact initiatives
• Strong communication skills with the ability to facilitate meetings, present to all levels of the organization, deal with ambiguity and adapt to a fast-paced deadline-driven environment
• Methodical problem solving skills with a desire to continuously learn and improve the current structure
• Superior organizational and computer skills (Word, Excel, Powerpoint, G Suite, Atlassian)
• Ability to work independently with a keen attention to detail
• Aptitude for making organizational improvements to craft and implement new cutting-edge initiatives and processes

What the job involves

• As a Partner Success Manager - you are key in driving and owning the partner integration pipeline throughout onboarding, implementation and growth stages
• You will work closely with members of the partner integration team to gather and prioritize requirements needed for development
• Additionally, you will work closely with our partner’s technical teams to move them through the pipeline and enable Flex Pay on their sales channels
• You will partner with the Account team to ensure our partners and Flex Pay are aligned for successful partnership
• The candidate will support complex integration projects that require multiple touch points and cross-functional coordination with internal teams and partners
• Lead the integration process for a portfolio of partners across Travel industries. Responsibilities include, but are not limited to:
• Partnering with Account Managers in being the integration expert for merchant partners
• Initial discovery for integration compatibility
• Preparing kick-off meetings and materials for partners
• Gathering requirements for internal Engineering and cross-functional teams
• Creating workflow tickets to track ongoing integrations, partner discoveries and troubleshooting with partners as needed
• Work collaboratively with Integration team members and across the organization to improve processes and mitigate integration risks
• Own ongoing integration expansion and investigation for partners within your portfolio, which includes ongoing monitoring and validation to ensure the integration continues to work as expected
• Serve as escalation point for issues that impact the partner’s success (whether issues reported by the Account Management team or the partners directly)
• Support the management of Salesforce pipeline for the Partner Success team
• Use project management tools to track and communicate project status throughout the company
• Assist in large scale company projects and own ad-hoc integration projects as needed (i.e. dev portal revamp, product documentation and knowledge transfer)

Benefits

• Stock option plan
• 100% paid coverage of medical, dental and vision insurance
• Flexible PTO
• Opportunities for professional growth and development
• Paid parental leave
• Health & wellness initiatives