Business Development Manager Jobs in Canada {{REMOTE}}
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Top Benefits
About the role
- We’re looking for a proactive and detail-oriented Business Development Manager to support our Client Engagement team
- In this role, you’ll work closely with different stakeholders to ensure our clients have an outstanding experience, while helping drive retention and growth across accounts
- Client Relationship & Account Management:
- Act as a day-to-day contact for assigned clients, ensuring timely support and a positive experience
- Coordinate and schedule client meetings, check-ins, and follow-ups
- Collect and summarize client performance data, feedback, and usage trends
- Track client inquiries and collaborate with internal teams (Implementation, Production, Sales, Marketing, Engineering) to resolve issues efficiently
- Growth & Retention:
- Help maintain strong client relationships through consistent communication
- Monitor key metrics (usage, satisfaction, engagement) to identify risks and opportunities
- Support renewal processes with relevant data and documentation
- Identify clients suitable for testimonials or case studies in collaboration with marketing
- Assist onboarding and implementation teams to ensure smooth client transitions
- Support identifying growth opportunities within existing accounts
- Gather and share client feedback to improve products and services
- Contribute to internal documentation and reporting for continuous improvement
Benefits
- WFH Opportunities
- Paid time off (including sick and select holidays)
- 401(k) with 3% employer matching
- Medical, dental and vision benefits
- 25 days holiday (+ bank holidays)
- Pension Scheme
- Tech & Bike Schemes
- Flexible working hours
- Bonus Schemes
- And More (Varies by Location)- This is a great opportunity for someone who enjoys building relationships, solving problems, and working cross-functionally in a fast-paced environment
- Strong sense of accountability and dependability, with the ability to work both independently and as part of a team
- Highly organized with strong attention to detail and follow-through
- Bachelor’s degree in Game Design, Business, Product Management, or a related field (MBA or equivalent experience is a plus)
- Ability to build networks and develop relationships across different markets
- Exceptional verbal and written communication and presentation skills
- Familiarity with CRM software (e.g., Salesforce, HubSpot)
- 3+ years of progressive experience in sales, project management, account management, or business development, preferably in a solutions-oriented environment
- Experience with project management is a plus
- Proactive problem-solver with the ability to navigate ambiguity and manage high-pressure situations- Please note that only shortlisted candidates will be contacted due to the high volume of applications
- AI Disclosure: Keywords Studios uses AI-powered features within our recruitment platform (Workable) to help to screen; however, all final hiring decisions are made by our recruitment team
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About Keywords Studios
We provide creative services to the global video games industry and beyond through our end-to-end platform, supercharged by our own technology. Our goal is to help you imagine more for your IP, bringing to life digital content that entertains, connects, and educates people worldwide. Established in 1998, we are a team of over 13,000 based across more than 70 studios in 25+ countries. We provide game-ready art, marketing services, game development, functional and localization testing, text and audio localization, everything from casting to audio post production, community management, player support, content moderation, and everything else you need across your game's entire lifecycle.
Talk to us about your external game development needs, no matter where you're at with your project. We have the experts to provide you with a bespoke solution tailored to your needs and budget.