Title

UX Designer Description “This position is listed as "Onsite"; the resource is expected to work 7.25 hours per calendar day between the standard working hours of 8:00-5:00 PM (excluding lunch breaks) every Monday to Friday inclusive at the identified OPS office location”.

Responsibilities

Create effective, user friendly and visually appealing interfaces. Design the overall functionality of the product in order to ensure a great user experience, iterate upon it in accordance with user-testing. Design user interfaces for various projects such as digital displays, publications, media, and other creative materials as required. Take a user-centered design approach and rapidly test and iterate the designs. Conceive and conduct user research, interviews and surveys, and translating them into sitemaps, user flows, customer journey maps, wireframes, mockups and prototypes.

General Skills

Relevant experience creating GUI designs based on user interaction and performance Experience as a UX designer, interactive designer, UI designer, or similar role, designing for web and mobile applications Proficiency with design and prototyping tools Thorough understanding of the limitations and appropriate use of web development technologies Experience in designing online programs with emphasis in the emotional aspects of human experience Experience conceiving and conducting user research, interviews and surveys, and translating them into sitemaps, user flows, user journey maps, wireframes, mockups and prototypes that lead to intuitive user experiences Experience designing the overall functionality of the product, and in order to ensure a great user experience, iterate upon it in accordance with user-testing Experience designing and delivering wireframes, user stories, user flows, user journeys, mockups and prototypes optimized for a wide range of devices and interfaces Experience facilitating the client’s product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products and optimized for a wide range of devices and interfaces Experience identifying design problems and devising elegant solutions Experience making strategic design and user-experience decisions related to core, and new, functions and features Experience gathering user feedback to configure existing interfaces A team player with a track record for meeting deadlines, managing competing priorities and client relationship management experience Desirable Skills:

Knowledge of network security and network protocols

Skills

Experience and Skill Set Requirements

Experience And Skill Set Requirements

Service Delivery & Digital Service Design: (30)

Minimum of 5 years experience and has demonstrated experience in a range of the following service design and user experience techniques: User needs mapping; User research (exploratory and evaluative); Stakeholder mapping; Personas; Customer journey mapping; Collaborative design; Prototyping; Service blueprinting. Demonstrated knowledge of emerging trends and developments in service delivery, digital service design and leading edge technology related to digital service design and in-person service delivery models.

Digital Thinking: (20)

Has a proven willingness to take calculated risks, get it wrong, learn from feedback, work with determination to overcome setbacks and refocus the approach on obtaining positive outcomes.

Analytical Thinking: (25)

Has some experience using data analytics to develop evidence-based suggestions to better the end user experience. Demonstrates a future oriented mindset to drive improvement opportunities through an understanding of client`s current and future needs.

Relationship Building : (15)

Demonstrates enthusiasm for cooperativeness, co-design and facilitation. Shows respect for the opinions of others, a willingness to share information and the ability to build rapport with clients, stakeholders, vendors and colleagues. Can delegate, prioritize and has the ability to motivate others.

Communications Skills: (10)

Has demonstrated oral and written communications skills to communicate effectively with clients and stakeholders, familiar with service design and user experience aspects of digital service delivery.

MUST HAVES

UX/UI Design Experience

Proven experience designing for web and mobile applications with a focus on intuitive, user-friendly interfaces. Proficiency in Design Tools: Skilled in tools like Figma, Sketch, Adobe XD for creating wireframes, mockups, prototypes, and user flows. User-Centered Design & Research: Ability to conduct user research, usability testing, and translate findings into sitemaps, journey maps, and design iterations.

Nice-to-Haves

OPS Experience: Familiarity with Ontario Public Service standards, accessibility (AODA), and government digital principles. Technical Awareness: Understanding of web development limitations and basic knowledge of network security and protocols.