Who you are

• 4+ years as an Engineering or Technical Program Manager, with at least some of that time spent at a startup or high-growth company where you built programs rather than inherited them
• Demonstrated experience running multiple simultaneous workstreams. You can hold a complex picture in your head, spot cascading risks early, and keep several parallel programs moving without losing the thread
• Strong executive communication: you know how to distil messy, multi-team status into crisp, decision-ready updates for senior leadership, and you know when to escalate versus resolve
• Fluency with AI/ML product development
• A builder's instinct: comfortable in ambiguous, low-structure environments where you're creating the process, not following it, and pragmatic enough to ship something imperfect rather than wait for perfect
• Cross-functional influence without authority: you've worked in roles where you had to align Finance, GTM, and engineering leads who all had different priorities, and you know how to move people without a mandate
• Experience working with or alongside technical leads: you can have a credible conversation about technical dependencies and constraints without needing things translated
• Building OKR or roadmapping systems from scratch in a scaling org
• Prior work inside an AI or LLM product company
• If some of the above doesn’t line up perfectly with your experience, we still encourage you to apply!

What the job involves

• Our platform is expanding beyond a single product into a portfolio of new AI-powered product experiences. This is an early-stage, high-visibility program with multiple workstreams in flight.We're looking for an EPM to be the operating backbone of this program
• You'll report into our Product Engineering function. This is not a delivery coordination role; it's a program architecture role. You'll build the structure, rhythms, and visibility mechanisms that let multiple product teams and their cross-functional partners execute with clarity
• Own end-to-end release coordination for North, including managing release trains, defining cadences, and ensuring smooth execution across engineering and product teams
• Drive cherry pick and hotfix approval workflows, triaging urgency, aligning stakeholders, and shepherding changes through to deployment with appropriate guardrails
• Author and manage customer-facing release communications, translating technical changes into clear, accurate updates for enterprise customers and internal stakeholders
• Establish and scale release processes that allow North's teams to ship faster and with greater confidence as our platform grows
• Map cross-team dependencies and risks across the release pipeline, surfacing blockers early and coordinating resolution across engineering, product, and customer success
• Partner directly with North Leadership and Members of Technical Staff on efforts to improve release quality, velocity, and operational rigor
• Manage project tracking tools (Linear, GitHub workflows) and facilitate release planning sessions across cross-functional teams
• Respond quickly to program-level changes: clarifying scope, adjusting timelines, and marshalling the right resources when customer or market priorities shift

Benefits

• Six weeks’ paid vacation
• Equity / stock options
• RRSP, 401(k), and Pension Scheme contributions
• Coverage for 100% of your insurance premiums across health, dental, vision, and travel
• Additional coverage for accessing mental health providers/services
• Six months of fully paid parental leave, including adoption and surrogacy
• Financial support for egg freezing and IVF in Canada and the UK
• A monthly fitness and wellness allowance
• Globally dispersed company that supports a remote work culture
• A $2,000 annual education benefit for professional development
• A weekly stipend for meals when working remotely and catered lunch when working from one of our global offices
• A monthly arts and culture allowance
• A monthly quality time allowance