L3 Hyland Onbase Production Support Engineer Jobs in Toronto, Ontario, Canada
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Toronto, Ontario, Canada
L3 Hyland OnBase Production Support Engineer
About the role
L3 Hyland OnBase Production Support Engineer
Experience Required: 8+ Years Must Have Technical/Functional Skills
- Deep expertise in Hyland OnBase including Administration, Workflow, Unity, and Integration
- Strong SQL and database troubleshooting skills
- Experience in enterprise application architecture and support models
- Experience with integration technologies including APIs, web services, and middleware
- Knowledge of ITIL-based incident, problem, and change management Preferred Skills
- Experience in Insurance / Financial Services environments
- Exposure to OnBase migration, modernization, or transformation programs
- Experience with automation and scripting including PowerShell and batch jobs
- Experience with performance tuning and system scalability Roles & Responsibilities L3 Incident & Problem Management
- Resolve critical and complex incidents escalated from L2 support teams
- Lead root cause analysis (RCA) and implement permanent fixes Platform Engineering & Optimization
- Design and implement OnBase configurations, performance tuning, and system improvements
- Handle upgrades, patching, and system enhancements Architecture & Integration Support
- Provide SME support for integrations including APIs, middleware, and upstream systems
- Define best practices for document workflows and automation Release & Change Governance
- Lead production releases, deployment strategies, and stabilization activities
- Ensure change compliance and risk mitigation Operational Leadership
- Guide L1/L2 teams, reduce incident backlog, and improve MTTR
- Drive SLA adherence and continuous service improvement Outcome Focus
- Improve system resilience and reduce critical incidents
- Enable faster resolution of complex issues
- Optimize OnBase performance and scalability
- Ensure strong governance and release stability Essential Skills
- Hyland OnBase Architecture
- OnBase Administration
- OnBase Workflow
- OnBase Unity
- Enterprise Content Management (ECM)
- APIs and Middleware Integrations
- SQL and Database Troubleshooting
- Root Cause Analysis (RCA)
- Problem Management
- Workflow Optimization
- Automation
- Migration and Upgrade Support (OnBase → Appian / CP4BA)
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About Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Astra - North Infoteck Inc.
Agile - Systems - Technologies - Resources - Applications
Apply for Jobs@ https://careers.astra-north.com/jobs/
We are a global information technology services, management consulting and outsourcing company headquartered in Canada. Astra North helps clients navigate the ever-changing complex information technology landscape with its portfolio of IT consulting services, managed services and staffing and talent management solutions.
The core challenge facing many businesses in their IT functions is the increasing shortage of talent across the globe and its resultant impact on productivity. To overcome this challenge Astra-North provides its clients with a single source Integrated Recruitment Process Outsourcing - iRPO Service. Astra-North works as a specialist strategic partner for its clients by providing the best talent pool of IT Professionals on contract hire, permanent hire or managed services basis through its comprehensive and integrated recruitment, staff augmentation, workforce solutions, recruitment process outsourcing and managed services programs which are customized for individual client needs. Astra North Staffing Services include managing programs that are in compliance with matters focussing on careers, communications, legal and regulatory issues, technology and outsourcing, budgeting and metrics, IT staffing management best practices and global staffing management issues.
Our technical service extends the entire software development lifecycle from Consulting, Business Process Analysis, Requirement Mapping, Analysis, Design, Development, Testing to Implementation and Support. Astra-North Infoteck has expertise in building, maintaining and reengineering IT solutions to meet its client’s evolving needs.We help clients become agile to meet and exceed their goals.
Astra-North ~ Conquering Today's Challenges, Achieving Tomorrow's Vision!