Senior ITSM Specialist

Job summary

The Senior ITSM Specialist is responsible for designing, implementing, and maturing core IT service management processes across the organization. This role acts as a subject matter expert, managing end-to-end service delivery while collaborating with IT, business stakeholders, and vendors.

Job details

The Senior ITSM Specialist is responsible for designing, implementing, and maturing core IT service management processes across the organization. This role acts as a subject matter expert, managing end-to-end service delivery while collaborating with IT, business stakeholders, and vendors. Candidates must possess a bachelor's degree in IT or a related field and have 5–8+ years of experience in IT Service Management. An ITIL 4 Foundation certification is required, along with hands-on expertise in major ITSM platforms like ServiceNow.

What you’ll do

The Senior ITSM Specialist is responsible for designing, implementing, and maturing core IT service management processes across the organization. This role acts as a subject matter expert, managing end-to-end service delivery while collaborating with IT, business stakeholders, and vendors.

Requirements

Candidates must possess a bachelor's degree in IT or a related field and have 5–8+ years of experience in IT Service Management. An ITIL 4 Foundation certification is required, along with hands-on expertise in major ITSM platforms like ServiceNow.

Benefits

• Medical coverage
• Dental coverage
• Short-term disability protection
• Long-term disability protection
• Registered retirement savings plan
• Wellness spending account
• Employee assistance program
• Telemedicine
• Reimbursement of professional association membership fees
• Early vacation program

Listed skills

• Change Management · Preferred
• Incident Management · Preferred
• Root Cause Analysis · Preferred
• SLA Management · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• ITSM
• ITIL 4
• ServiceNow
• Incident Management
• Problem Management
• Change Management
• CMDB
• SLA Management
• Process Governance
• Root Cause Analysis
• KPI Reporting
• Stakeholder Management
• Automation
• Bilingual French
• Service Catalog Design

Job areas

• Technology
• Management & Leadership
• Software

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