Dispatcher

Job summary

The Dispatcher is responsible for planning and organizing daily delivery schedules to maximize equipment utilization and efficiency. They also serve as the primary point of contact for drivers and customers to troubleshoot issues and ensure smooth operations.

Job details

COME GROW WITH US! McDougall Energy is a Canadian family-owned business that distributes quality petroleum products and services reliably and responsibly. We are dedicated to delivering customized solutions that meet customers’ needs, improve lives, and enrich communities. At McDougall Energy, we believe every team member has a role in fulfilling our purpose. That's why we give our people the trust, support, and opportunities they need to do their best work. We invite you to join us as we continue to connect customers with the energy solutions of today and tomorrow. We are proud to be recognized as a Platinum Club member of Canada's Best Managed Companies, having consecutively retained our designation since 2011. ABOUT THE OPPORTUNITY: McDougall Energy is looking for a detail-orientated and reliable professional to fill the position of Dispatcher to join our team in Timmins, Ontario. Reporting to the Operations Manager, this is an integral member of the Operations team responsible for coordinating daily dispatch activities to ensure while also safely and efficiently completing assigned deliveries. Responsibilities Include: * Planning, organizing and dispatching all deliveries to maximize efficiencies and optimize equipment utilization * Providing directions to drivers regarding routes and customer requirements * Working with the Operations Manager and / or Lead Hands to troubleshoot repairs and truck maintenance * Generating daily, weekly and monthly reporting as required * Communicating and interfacing with customers regarding delivery requirements, changes to schedules and any other issues regarding their delivery * Adhering to all company health and safety policies, standard operating procedures and established industry regulations * Performing other office administration duties as required This position is based on a rotating shift: ABOUT YOU: The ideal candidate will have: * Dispatch and logistics experience along with geographical knowledge of Timmins region * Excellent interpersonal and communication skills (verbal and written) * Proficient computer skills and familiarity with Microsoft Office Suite * Strong organization, time management and problem-solving skills with the ability to multi-task with a sense of urgency in a fast-paced environment * Excellent customer service skills * Ability to work independently as well as in a team environment * Knowledge of TSSA, WHMIS & TDG requirements is considered an asset * Working knowledge of the fuel and propane delivery industries’ practices and processes considered an asset * AZ/DZ license considered an asset WHAT WE OFFER: We provide career growth and development through on-the-job training, professional courses, and peer learning in a friendly and inclusive work environment that allows you to thrive both personally and professionally. * Pay: Starting $26 per hour * 3 Weeks Paid Vacation * Employer-matched Group RRSP * Employer-paid Health & Dental Benefits * Employee Assistance Program (EAP) * Healthcare & Lifestyle Spending Account * Life & Disability Insurance * Bonus Incentives through Employee and Customer Referral Programs * Employee & Customer Referral Programs * Employee Discount & Perks Programs Are you ready to power your career and make a difference at McDougall Energy? Get energized and apply online today at www.mcdougallenergy.com/careers [http://www.mcdougallenergy.com/careers]. McDougall Energy is committed to an inclusive, barrier-free recruitment and selection process and workplace. If you require any accommodation, please notify us and we will work with you to meet your needs. Confidentiality of all applicants assured. Only those selected interviews will be contacted, and we thank all other applicants for their interest. McDougall Energy does not use AI in the recruitment process.

What you’ll do

The Dispatcher is responsible for planning and organizing daily delivery schedules to maximize equipment utilization and efficiency. They also serve as the primary point of contact for drivers and customers to troubleshoot issues and ensure smooth operations.

Requirements

The ideal candidate should have prior dispatch and logistics experience along with strong organizational and problem-solving skills. Proficiency in Microsoft Office and knowledge of industry-specific regulations like TSSA, WHMIS, and TDG are highly valued.

Benefits

• 3 Weeks Paid Vacation • Employer-matched Group RRSP • Employer-paid Health & Dental Benefits • Employee Assistance Program • Healthcare & Lifestyle Spending Account • Life & Disability Insurance • Bonus Incentives • Employee Discount & Perks Programs

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Organization · Preferred
• interpersonal skills · Preferred
• Multi-Tasking · Preferred
• Logistics · Preferred
• Communication Skills · Preferred
• Microsoft Office Suite · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Dispatching
• Logistics
• Geographical knowledge
• Interpersonal skills
• Communication skills
• Microsoft Office Suite
• Organization
• Time management
• Problem-solving
• Multi-tasking
• Customer service
• TSSA
• WHMIS
• TDG
• Fuel delivery
• Propane delivery
• Workplace Inclusivity
• Office Administration
• Planning
• Artificial Intelligence
• Customer Service
• Communication
• Computer Literacy
• Confidentiality
• Employee Assistance Programs
• Standard Operating Procedure
• Problem Solving
• Microsoft Office
• Multitasking
• Operations Management
• Operations
• Time Management
• Troubleshooting (Problem Solving)
• Coordinating

Job areas

• Logistics
• Energy
• Transportation
• Administrative
• Customer Service & Support
• Dispatcher
• Telephone Switchboard Operators
• Dispatchers, Except Police, Fire, and Ambulance