System Navigator

Job summary

Provide integrated, culturally responsive system navigation, advocacy, and care coordination for Black youth and families in community settings, partner agencies, and outreach locations. Support clients facing complex health and social challenges by connecting them with accessible services and promoting health equity, family empowerment, and coordinated care.

Job details

System Navigator 1 FTE Thunder Bay Site One of a network of provincial community health centres, the NorWest Community Health Centres is a community based, non-profit organization funded by Ontario Health, emphasizing access to primary health care and prevention programs and services. NorWest Community Health Centres is seeking 1 FTE System Navigator for the Community Wellness Hubs to provide client-centered clinical care as part of an interdisciplinary team. The role supports individuals facing barriers to healthcare access, including those who are underhoused, living with mental health challenges, experiencing substance use, managing complex health conditions, and individuals who identify as Black, Indigenous, and People of Color (BIPOC), 2SLGBTQIA+, newcomers to Canada, or who are uninsured or underinsured. The successful candidate will be committed to health equity, cultural safety, and accessible care for underserved communities. The primary focus of this position is to provide integrated, culturally responsive system navigation, advocacy, and care coordination services to Black youth and families within community settings, partner agencies, and designated outreach locations. The role promotes health equity, family empowerment, community engagement, and coordinated service delivery for Black communities experiencing complex health and social challenges. The position has a competitive salary, the Health Care of Ontario Pension Plan (HOOPP) and an excellent group health benefit package. The salary range for this position is $55,514 to $66,881 annually. Compensation will commensurate with qualifications and relevant experience. We do not use AI to screen resumes. QUALIFICATIONS: Bachelor's degree in a related field (e.g. Social Work, Nursing, Health Sciences, Community Health). Two to three years’ experience in system navigation, health and social services, case management, community outreach or supporting youth and families in community-based settings. Ability to effectively engage clients in the assessment and planning with regards to their needs. Demonstrated ability to facilitate and advocate for services to support clients in their care. Ability to work independently while collaborating effectively with interdisciplinary teams, community partners, and service providers. Strong writing and documentation skills. Experience supporting individuals and families who face barriers to accessing care and services, including those related to race, gender identity, sexual orientation, income, housing instability, immigration status, disability, mental health, substance use, and systemic discrimination. Strong understanding of the social determinants of health and the ways systemic inequities impact outcomes for Black communities and other marginalized populations. Comprehensive knowledge of community resources, health and social service systems, and the ability to effectively connect clients to culturally relevant and accessible supports. Flexibility to work occasional evenings and weekends to meet the needs of youth, families, and community initiatives. Lived experience, community connections, and/or experience working within Black communities and with 2SLGBTQIA+ populations are considered strong assets. Valid driver's license, access to a reliable vehicle, and ability to travel throughout the community and to partner service locations. How to Apply Please visit https://norwestchc.org/team/ The deadline for applicants is Friday, October 9, 2026 at 4:30 p.m. Please submit your cover letter, resume and three work reference contacts with your online application. Cover letters can be addressed to: Lesly Gunasekara, Manager of Human Resources NorWest Community Health Centres 525 Simpson Street Thunder Bay, Ontario P7C 3J6 FAX: 807-622-7637 www.norwestchc.org NorWest Community Health Centres is an equal opportunity employer committed to fostering an inclusive, accessible, and barrier-free workplace. We provide accommodation throughout all stages of the recruitment process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). We thank all applicants for their interest; however, only those selected for an interview will be contacted.

What you’ll do

Provide integrated, culturally responsive system navigation, advocacy, and care coordination for Black youth and families in community settings, partner agencies, and outreach locations. Support clients facing complex health and social challenges by connecting them with accessible services and promoting health equity, family empowerment, and coordinated care.

Requirements

A bachelor's degree in a related field and two to three years of experience in system navigation, health or social services, case management, community outreach, or supporting youth and families are required. Candidates should have strong assessment, advocacy, documentation, collaboration, and community-resource knowledge, with a commitment to health equity and experience supporting underserved communities; a driver's license, reliable vehicle, and ability to travel are also required.

Benefits

• Health Care of Ontario Pension Plan (HOOPP)
• Group Health Benefits

Listed skills

• interdisciplinary collaboration · Preferred
• case management · Preferred
• Documentation · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• System Navigation
• Care Coordination
• Client Assessment
• Client-Centered Care
• Advocacy
• Community Outreach
• Case Management
• Interdisciplinary Collaboration
• Community Engagement
• Cultural Responsiveness
• Health Equity
• Cultural Safety
• Documentation
• Knowledge of Community Resources
• Family Empowerment
• Service Coordination
• Social Determinants Of Health
• Valid Driver's License
• Planning
• Artificial Intelligence
• Mental Health
• Social Work
• Community Health
• Disabilities
• Health Sciences
• Nursing
• Primary Health Care
• Resume Screening

Job areas

• Healthcare
• Social Services
• System Navigator
• Community Health Worker
• Community Health Workers

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