Sales Supervisor - Retail

Job summary

Assign duties to sales workers, hire and train staff, and authorize merchandise returns. Supervise and coordinate workers while resolving customer requests, complaints, and supply shortages.

Job details

Overview Languages English Education Secondary (high) school graduation certificate Experience 2 years to less than 3 years On site Work must be completed at the physical location. There is no option to work remotely. Responsibilities Tasks Assign sales workers to duties Hire and train or arrange for training of staff Authorize return of merchandise Resolve issues that may arise, including customer requests, complaints and supply shortages Supervise and co-ordinate activities of workers Employment groups This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Support for persons with disabilities Provides awareness training to employees to create a welcoming work environment for persons with disabilities Support for newcomers and refugees Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees Support for youths Provides awareness training to employees to create a welcoming work environment for youth Support for Indigenous people Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers

What you’ll do

Assign duties to sales workers, hire and train staff, and authorize merchandise returns. Supervise and coordinate workers while resolving customer requests, complaints, and supply shortages.

Requirements

Requires a secondary (high) school graduation certificate and 2 to less than 3 years of experience. The role is on-site and requires English.

Listed skills

• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Sales Supervision
• Staff Assignment
• Hiring
• Staff Training
• Merchandise Returns
• Customer Service
• Complaint Resolution
• Supply Shortage Resolution
• Team Coordination

Job areas

• Retail
• Sales
• Management & Leadership
• Customer Service & Support

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