Resident/Client Services Manager (LPN)

Job summary

Provide clinical leadership and oversight for the care team, support and evaluate resident care, and ensure health assessments and services meet residents’ needs. Supervise and develop employees, maintain regulatory and licensing compliance, lead safety and quality improvement initiatives, and respond to inspection findings.

Job details

If you take pride in being compassionate, honest, professional, and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work – they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living™. We are searching for a Resident/Client Services Manager (LPN) to join our Parkland Clayton Park team based in Halifax, Nova Scotia. Meaningful Benefits You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you’ve made a measured difference in the lives of our residents. Additional Benefits Include Comprehensive health, vision, and dental benefits plan, including an Employee and Family Assistance Program Life, travel, and other insurances Access to virtual healthcare 24/7 for FREE through the group health benefit plan RRSP program (5% employer matching) Vacation accrual (begins immediately) and travel insurance NSNU seniority Free onsite parking Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment events Access to continuing education and training through Shannex’s Centre of Excellence Opportunities to be part of sector innovation and continuous improvement initiatives Recognition and Rewards for service excellence and safety About The Opportunity Provides clinical oversight, leadership and expertise to the care/service team by fostering and promoting best practices Supports, promotes and evaluates resident care from an Allied health perspective. Directs the regular health assessments of prospective and current residents to maintain quality of life in the appropriate lifestyle option Assists in the recruitment, orientation, training and professional development of team members Provides leadership to and direct supervision of employees in the area of responsibility Ensures compliance with organizations brand standards, policies, and regulatory requirements Ensures regular and consistent communication by holding team talks, departmental meetings, etc. Manages the professional development of all team members in area of responsibility. Responds to and implements the recommendations resulting from organizational brand integrity and quality improvement programs Administers and evaluates special programs such as infection control, nursing quality improvement and utilization review Ensures accurate collection and root cause analysis of data Ensures resident safety by ensuring team members follow and apply all standard operational procedures, safe work practices and training provided Intervenes and addresses inappropriate or unsafe team member activity Responds to government inspection/investigation reports and maintains licensing standards Promotes and leads a safety culture About You In addition to placing high value on continuous improvement, collaboration and accountability, you bring: LPN diploma; or equivalent Current registration with provincial LPN regulatory body Minimum five (5) years nursing experience Pharmacology and Physical Assessment course (if not completed during diploma) Current CPR & Emergency First Aid certification required Successful candidates will be required to obtain a clear Criminal Record Check, and where applicable, a Vulnerable Sector Check, prior to appointment Experience in a supervisory/leadership role in a health care service or seniors living environment. Personal computer skills in the use of related software applications Specialized courses such as: Foot Care, Palliative Care, Venipuncture considered an asset Alzheimer’s Disease or another Dementia Care Course considered an asset

What you’ll do

Provide clinical leadership and oversight for the care team, support and evaluate resident care, and ensure health assessments and services meet residents’ needs. Supervise and develop employees, maintain regulatory and licensing compliance, lead safety and quality improvement initiatives, and respond to inspection findings.

Requirements

Requires an LPN diploma or equivalent, current provincial LPN registration, at least five years of nursing experience, and current CPR and Emergency First Aid certification. Candidates also need supervisory or leadership experience in healthcare or seniors living, computer skills, and a pharmacology and physical assessment course if not completed during their diploma.

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Employee And Family Assistance Program
• Life Insurance
• Travel Insurance
• Virtual Healthcare
• RRSP With 5% Employer Matching
• Vacation Accrual
• Free Onsite Parking
• Employee Discounts
• Continuing Education And Training

Listed skills

• Regulatory Compliance · Preferred
• Leadership · Preferred
• Quality Improvement · Preferred
• Communication · Preferred
• Root Cause Analysis · Preferred
• Dementia care · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Clinical Oversight
• Leadership
• Resident Care
• Health Assessments
• Staff Recruitment And Training
• Employee Supervision
• Regulatory Compliance
• Communication
• Professional Development
• Infection Control
• Quality Improvement
• Root Cause Analysis
• Resident Safety
• Emergency First Aid
• Personal Computer Skills
• Dementia Care

Job areas

• Healthcare
• Management & Leadership
• Security & Safety

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