Home Health Care - Rehab Customer Service/Coordinator

Job summary

The Rehab Customer Service Representative provides administrative and clerical support, including managing billing, invoicing, and accounts receivable. They also coordinate installer schedules, manage rental inventory, and provide direct service to clients and clinicians.

Job details

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community. What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its independently owned and operated franchise partners operate over 1,500 stores in all 10 provinces. You may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drugs, Voilà, or another of our banners, but we are all one extended family. Ready to start fresh? The Rehab Customer Service Representative is responsible to provide administrative and clerical shared service support to members of the Rehab team. The Representative is accountable for timely and accurate data entry for billing, accounts receivables, invoicing, rentals and customer accounts. The Representative will also prepare quotes and assessments and will provide exceptional customer service to walk in or phone in clients. Actively contributes to a positive and productive working environment. Here’s where you’ll have an impact: Coordinate installers schedules Manage incoming phone calls Create invoices for payment, research product SKU’s Oversee Accounts Receivable process Review Age Trial Reports Review and resubmit weekly resubmissions Coordinate Rental Requests Manage rental inventory Process transfers Prepare quotes Consult with clients and clinicians Adhere to and implement all applicable company standards Other duties as required What you bring to the table: High school diploma Knowledge of rehab products Industry knowledge of billing procedures May be required to lift to 22 lbs Sitting for long periods of time, but may involve walking or standing for brief periods of time Using a computer keyboard and mouse for long periods of time Travel may be required Learn more about our story and culture: Who We Are | Why Work With Us Total Rewards We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and savings programs including an Employee Share Ownership Plan, a 10% in-store discount at participating banners, virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid vacation. Sobeys is committed to providing a compensation structure that is flexible, equitable and competitive in the market to enable performance and growth. To learn more about this opportunity including the expected range of compensation in accordance with Pay Transparency Legislation where required please click the “I’m interested” or "Apply" button above. Individual compensation is determined based on qualifications, experience, and internal equity within the range provided. Additional Information External websites may share our organization's job postings which includes compensation information based on similar roles and market benchmarks. These figures are provided for general comparison purposes only and are not issued or verified by our organization. We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company. Hiring decisions are made by our Hiring Teams. Sobeys is committed to creating accessible and inclusive hiring processes. We will work with applicants requesting accommodation at any stage of the recruitment process. Please note: Successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation will be assessed by the employer prior to commencement of work.

What you’ll do

The Rehab Customer Service Representative provides administrative and clerical support, including managing billing, invoicing, and accounts receivable. They also coordinate installer schedules, manage rental inventory, and provide direct service to clients and clinicians.

Requirements

The role requires a high school diploma and knowledge of rehab products and billing procedures. Candidates must be capable of physical tasks such as lifting up to 22 lbs and using computer equipment for extended periods.

Benefits

• Health insurance
• Dental benefits
• Retirement and savings programs
• Employee share ownership plan
• In-store discount
• Virtual healthcare
• Employee and family assistance program
• Learning and development opportunities
• Parental leave top-up
• Paid vacation

Listed skills

• Customer service · Preferred
• Administrative Support · Preferred
• Accounts receivable · Preferred
• Communication · Preferred
• Data entry · Preferred
• Billing · Preferred
• Inventory management · Preferred
• scheduling · Preferred
• invoicing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Administrative support
• Data entry
• Billing
• Accounts receivable
• Invoicing
• Inventory management
• Scheduling
• Rehab product knowledge
• Clerical support
• Client consultation
• Communication
• Virtual Health
• Research
• Accounts Receivable
• Billing Systems
• Clerical Works
• Customer Service
• Data Entry
• Rehabilitation
• Create Invoices

Job areas

• Customer Service & Support
• Retail
• Administrative
• Healthcare
• Home Health Care Coordinator
• Customer Service Supervisor
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers

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