Menswear Made To Measure Specialist

Original job posting

Advise clients on menswear style, fabric, fit, and tailoring, and guide them through made-to-measure and made-to-order consultations, measurements, fittings, and alterations. Track order progress with production, maintain regular client follow-up, and build lasting relationships through personalized service.

Job details

Spier & Mackay seeking a Full-time/Part-time made-to-measure specialist to join our retail team, at our Heartland Mississauga & Yorkville Manulife Centre. Primary Responsibilities (Includes but not limited to) Advise clients on style, fabric, fit, and current tailoring trends Assist clients through the entire MTM and MTO journey — from initial consultation and measurements to final fittings Facilitate fitting sessions, assess alteration requirements, and accurately input measurement data into the system Follow up daily with production to ensure client orders are progressing on schedule Establish and maintain a consistent client call-back and follow-up process Ensure after-sales service and client satisfaction through regular check-ins Build and nurture long-term relationships with clients, acting as a trusted style advisor Use exceptional communication skills to deliver a warm, professional, and personalized experience Qualifications Experience in menswear, tailoring, or luxury retail preferred Strong understanding of fit, fabric, and garment construction Excellent communication and interpersonal skills Detail-oriented with strong organizational abilities Confident taking precise body measurements and understanding alterations Passionate about menswear and client service

What you’ll do

Advise clients on menswear style, fabric, fit, and tailoring, and guide them through made-to-measure and made-to-order consultations, measurements, fittings, and alterations. Track order progress with production, maintain regular client follow-up, and build lasting relationships through personalized service.

Requirements

Experience in menswear, tailoring, or luxury retail is preferred, along with strong knowledge of fit, fabric, and garment construction. Candidates should communicate well, stay organized and detail-oriented, take precise measurements, understand alterations, and be passionate about menswear and client service.

Listed skills

• Organization · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Client Relationship Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Menswear Styling
• Made-to-Measure Sales
• Made-to-Order Sales
• Client Consultation
• Body Measurements
• Fit Assessment
• Fabric Knowledge
• Garment Construction
• Alterations
• Fitting Sessions
• Client Relationship Management
• Client Follow-Up
• After-Sales Service
• Communication
• Organization
• Attention to Detail

Job areas

• Retail
• Sales
• Customer Service & Support