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IT Team Lead, End User Experience (EUE)

  • Vancouver, BC
  • On-site
  • Posted Aug 31, 2026
  • 1 position

$102,316–$121,500 / year

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Employment type
Full-time
Experience level
Senior · 5+ years
Minimum education
Professional degree
Posting language
English
Working hours
40 hours per week

Job summary

Build and lead the new End-User Experience function while setting technical standards for endpoint support and engineering. Mentor the team, manage escalations, and ensure reliable technology experiences across all office and mill sites.

Job details

Build and lead the new End-User Experience function while setting technical standards for endpoint support and engineering. Mentor the team, manage escalations, and ensure reliable technology experiences across all office and mill sites. Requires at least seven years of experience in end-user computing or modern workplace engineering with architect-level depth in the Microsoft endpoint stack. A bachelor's degree in a related field is preferred, along with relevant industry certifications like MD-102 or ITIL Foundation.

What you’ll do

Build and lead the new End-User Experience function while setting technical standards for endpoint support and engineering. Mentor the team, manage escalations, and ensure reliable technology experiences across all office and mill sites.

Requirements

Requires at least seven years of experience in end-user computing or modern workplace engineering with architect-level depth in the Microsoft endpoint stack. A bachelor's degree in a related field is preferred, along with relevant industry certifications like MD-102 or ITIL Foundation.

Benefits

  • Medical insurance
  • Dental insurance
  • Pension plan
  • Life insurance
  • Disability insurance
  • Accident insurance
  • Vacation
  • Holidays
  • Annual bonus

Listed skills

  • Incident Management · Preferred
  • Microsoft 365 · Preferred
  • Troubleshooting · Preferred
  • Root Cause Analysis · Preferred
  • Windows · Preferred
  • Team Leadership · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

  • Microsoft Intune
  • Autopilot
  • Endpoint management
  • Microsoft Entra
  • SCCM
  • Team leadership
  • Technical mentoring
  • Incident management
  • Application packaging
  • Windows
  • Microsoft 365
  • Troubleshooting
  • ITIL
  • Service management
  • Root cause analysis
  • Configuration profiles

Job areas

  • Technology
  • Management & Leadership
  • Customer Service & Support

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