Night Manager

Job summary

The Night Manager is responsible for overseeing the daily operations of the hotel, bar, and restaurant while ensuring high standards of customer service. They will also manage staff performance, enforce company policies, and ensure compliance with health and safety regulations.

Job details

The Hotel Night Manager will be a team leader who is self-motivated and is able to oversee the busy operations of the hotel, bar and restaurant. The candidate will have the ability to plan, organize, direct, control and evaluate the operations of the hotel, bar and restaurant. The Hotel Night manager will be required to maintain a flexible schedule and be available to work shift work, including weekends and holidays. Key Responsibilities: Ensure quality customer service and answer customer inquiries Resolve customer concerns Ensure operations standards and practices are followed Understand, follow and enforce company policies and procedures Control inventory and monitor revenues Supervise, direct and provide support to staff Train and coach new staff on work procedures Provide feedback, set goals and evaluate performances Set staff work schedules and monitor staff performance Ensure health and safety regulations are followed Participate in monthly management and Joint Health & Safety meetings Ensure compliance with licensing laws, health & safety and other government and industry regulations Required Skills and Abilities: High School Diploma and experience in the hospitality industry is required Previous experience in a lead role is required Strong aptitude for learning and adapting to new technologies and methodologies Ability to effectively communicate both verbally and in writing Strong computer skills in relation to Microsoft Office, SharePoint, and Yardi experience an asset Strong problem-solving, multi-tasking and decision-making skills Must maintain a flexible work schedule and be able to work shift work, including weekends and holidays Security clearance required upon offer of employment Possess sensational customer service philosophy Highly organized, results-oriented and ability to work in a multi-functional team environment Working at Westcorp: Headquartered in Edmonton, Westcorp Property Management Inc. is a vertically integrated company that creates, invests in and manages residential, commercial, and hotel properties. Westcorp operates in Edmonton, Calgary, Kelowna, and Bonnyville, and they are committed to significant growth in the coming years. Based on its existing development land holdings, Westcorp confidently expects to double the size of its portfolio in the next 5-7 years. Westcorp is proud to be an equal-opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. If you have a disability or special need that requires accommodation, please let us know by completing this form. Westcorp employs 200 people with decades of combined, extensive and successful experience. We provide our employees with a work environment that promotes professional and personal development. Our approach to employee attraction and retention is straightforward: We want the best of the best. To attract the 'best of class' and the best new entrants to the real estate field, Westcorp provides: Our Westcorp Values of Integrity, Vitality, Accountability, Results, Collaboration, Learning, and Innovation Competitive wages Comprehensive benefits package including a Health Spending Account Employee Assistance Program Career Plan Recognition programs Professional development learning An exceptional work environment A mentoring culture

What you’ll do

The Night Manager is responsible for overseeing the daily operations of the hotel, bar, and restaurant while ensuring high standards of customer service. They will also manage staff performance, enforce company policies, and ensure compliance with health and safety regulations.

Requirements

Candidates must have a high school diploma and previous experience in the hospitality industry, preferably in a lead role. Strong communication, computer skills, and the ability to work a flexible schedule including weekends and holidays are required.

Benefits

• Health Spending Account
• Employee Assistance Program
• Professional development learning
• Mentoring culture
• Comprehensive benefits package

Listed skills

• Customer service · Preferred
• Inventory Control · Preferred
• Problem solving · Preferred
• Operations Management · Preferred
• SharePoint · Preferred
• Decision Making · Preferred
• Communication · Preferred
• Multi-Tasking · Preferred
• Microsoft Office · Preferred
• Team Leadership · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Team leadership
• Operations management
• Customer service
• Inventory control
• Staff training
• Performance evaluation
• Health and safety compliance
• Problem-solving
• Multi-tasking
• Decision-making
• Microsoft Office
• SharePoint
• Yardi
• Communication
• Scheduling
• Accountability
• Yardi (Property Management Software)
• Shift Work
• Self-Motivation
• Goal Setting
• Health and Safety Regulatory Compliance
• Management
• Decision Making
• Customer Service
• Computer Literacy
• Employee Assistance Programs
• Property Management
• Leadership
• Innovation
• Problem Solving
• Mentorship
• Multitasking
• Operations
• Real Estate
• Restaurant Operation
• Microsoft SharePoint
• Security Clearance
• Customer Inquiries

Job areas

• Hospitality
• Management & Leadership
• Customer Service & Support
• Security & Safety
• Administrative
• Night Manager
• Hotel Manager
• Hotel Managers
• Lodging Managers

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