BitgetVerified Job Source

Community Operations Manager

Ottawa, ON
On-site
Posted Aug 12, 2026
1 position

Opens an external site

Employment type: Full-time
Experience level: Mid-level · 3+ years
Posting language: English
Working hours: 40 hours per week
Seniority: Not Applicable

Job summary

Manage the end-to-end growth of the Bitget Fan Club by designing tier-up mechanics and executing community engagement campaigns. Oversee Telegram and Discord communities while creating a content calendar tailored to professional traders.

Job details

About us Bitget is the world's largest Universal Exchange (UEX), serving over 125 million users and offering access to over 2M crypto tokens, 100+ tokenized stocks, ETFs, commodities, FX, and precious metals such as gold. The ecosystem is committed to helping users trade smarter with its AI agent, which co-pilots trade execution. Bitget is driving crypto adoption through strategic partnerships with LALIGA and MotoGP™. Aligned with its global impact strategy, Bitget has joined hands with UNICEF to support blockchain education for 1.1 million people by 2027. Bitget currently leads in the tokenized TradFi market, providing the industry's lowest fees and highest liquidity across 150 regions worldwide. What you'll do Own end-to-end growth of the Bitget Fan Club, driving new fan acquisition through external recruitment and progressing existing fans up the bronze-silver-gold tier ladder through internal cultivation. Design and refine tier-up mechanics that motivate fans to level up, aligning incentive design with core product targets such as trader count, trading frequency, and volume. Plan and execute Bitget community campaigns, UGC initiatives, and other engagement programs that convert casual community members into active, high-frequency traders, ensuring all initiatives reinforce Bitget's professional trading platform brand positioning among active and professional traders. Develop a recurring content calendar of daily community discussion topics, market commentary, and trading-focused content tailored to active and professional trader interests, consistent with Bitget's brand voice and tone. Operate and grow Bitget's Telegram and Discord communities, ensuring engagement, moderation, and a consistent, on-brand trader experience across both channels. Partner closely with Social Media and Product Marketing teams (as key stakeholders outside the Branding function) to align community messaging with core product launches, brand campaigns, and cross-platform promotional pushes. Track and report on community growth metrics using insights to continuously refine growth initiatives, tier mechanics, and brand positioning within the trader community. What you'll need 3+ years of experience in community management, growth marketing, ideally within crypto, fintech, or trading platforms. Demonstrated experience managing exchange Telegram and/or Discord communities, including moderation tools, bots, and engagement campaigns. Personal trading experience in stocks and/or crypto, with a genuine understanding of active/professional trader psychology, sentiment, and interests. Proven track record designing or optimizing tiered loyalty/membership programs tied to measurable targets. Strong content instincts — able to conceive and execute UGC campaigns, contests, and daily discussion topics that drive organic engagement. Data-driven mindset: comfortable analyzing engagement and trading metrics to iterate on community mechanics and campaign performance. Native Chinese speaker with fluent English proficiency (spoken and written), able to communicate effectively with both Chinese and English-speaking trader communities. Strong team collaboration and cross-department communication skills, with proven ability to work effectively across Product, Social Media, Marketing, and Data teams in a fast-paced environment. Familiarity with crypto exchange products, tokenized equities, and derivatives trading is highly preferred. Why Bitget? Bitget is the world's leading web 3 platform for copy trading and one of the world's largest and most respected exchanges We are a global company with staff members from over 50 different countries and regions We are growing and looking for world-class ambitious talents to help us continue this journey We have a streamlined structure that empowers employees to work efficiently, delivering the best results in a short timeframe We offer competitive salaries and benefits Blockchain technology and digital assets have the potential to change finance in a way no other technology can - be part of it! If you are ambitious and believe that digital assets could be the next financial and technological revolution, please apply! For more information regarding candidates' personal data processing, please refer to Bitget Candidate Privacy Notice.

What you’ll do

Requirements

Requires 3+ years of experience in community management or growth marketing, specifically within crypto or fintech. Candidates must be native Chinese speakers with fluent English and have personal experience in stock or crypto trading.