REG - Dispatcher

Job summary

Provide professional service to customers and drivers, receive customer calls, and dispatch and redirect drivers and equipment as needed. Enter shipment information, verify pickup and delivery calls are completed, coordinate with other terminals, prepare reports, and support safety and departmental initiatives.

Job details

Gardewine is a large transportation, warehousing, and Logistics Company with terminals across Canada and a strong history that dates back to the 1950’s. The most important aspect of our company’s operations is our dedicated people; our people will always be the source of our success and their safety and health will always come first. We are currently seeking a Dispatcher to join our team in our Regina Terminal. Summary The Dispatcher is responsible for administering excellent customer service in a professional manner to drivers and customers. The requirements of this job will primarily be evenings, Monday to Friday but may change based on demands of the business. Duties And Responsibilities Provides friendly, positive and helpful service to all clients, customers and drivers Receive incoming calls from customers Plan, direct and redirect drivers as needed when breakdown or other issues arise Enter shipment information into the computer system accurately and efficiently Efficiently dispatch equipment Verify that all P&D calls are completed Communicate through email, phone and text with drivers Liaise with other Gardewine divisions and rural terminals with relevant information Prepare and file dispatch reports Participate in health and safety initiatives Track and report customer inquiries as required Assist in other areas within the department in the achievement of goals and objectives Qualifications Must have one to two years related experience. Strong communication skills with the ability to work in a fast paced computerized office environment. Excellent interpersonal and organizational skills to work within a team and have the ability to work unsupervised through portions of their shift. Good communication and problem solving skills. Proficiency with Microsoft office programs, and transport management software. Physical Requirements Some of the physical demands may include, but not be limited to: pro-longed sitting and using a computer throughout shift and telephone. The ability to lift 50lbs, and operate a hand jack and be available to assist in the warehouse as required. At Gardewine, we are committed to continually improving our approach to building a diverse, inclusive, and value driven workplace. If you are excited about this role but your experiences do not align perfectly with our job description, we encourage you to apply regardless. You could just be the right candidate for this role or others! Gardewine is an equal opportunity employer and recognized as a Top Fleet Employer. We thank all applicants for their interest; however only those selected further in the process will be contacted. To view other Gardewine opportunities currently available, please visit our website at www.gardewine.com.

What you’ll do

Provide professional service to customers and drivers, receive customer calls, and dispatch and redirect drivers and equipment as needed. Enter shipment information, verify pickup and delivery calls are completed, coordinate with other terminals, prepare reports, and support safety and departmental initiatives.

Requirements

Requires one to two years of related experience, strong communication and problem-solving skills, and the ability to work effectively in a fast-paced computerized office environment. Candidates should be proficient with Microsoft Office and transport management software, able to work independently and as part of a team, and able to meet the stated physical demands, including lifting up to 50 pounds.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Organization · Preferred
• interpersonal skills · Preferred
• Communication · Preferred
• telephone communication · Preferred
• report preparation · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Dispatching
• Driver Coordination
• Shipment Data Entry
• Transport Management Software
• Microsoft Office
• Communication
• Problem Solving
• Organization
• Interpersonal Skills
• Time Management
• Report Preparation
• Email Communication
• Telephone Communication
• Health And Safety

Job areas

• Transportation
• Logistics
• Customer Service & Support
• Administrative
• Security & Safety

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