Bilingual Customer Service Clerk (English/French)

Job summary

Handle incoming and outgoing calls about service issues in federal buildings, gather caller information, and accurately document service requests. Route requests to the appropriate teams, provide callers with clear updates, maintain records, and follow established procedures while working rotating shifts.

Job details

Since 1996, HR Associates has been a trusted partner to public and broader public sector organizations across Ontario. We specialize in placing interim professionals and administrative resources within the public, broader public, and not-for-profit sectors. Our consultants bring deep domain experience, a rigorous selection approach, and a strong commitment to client confidentiality. Our public sector client is seeking a Bilingual Customer Service Clerk for a long-term assignment to handle phone-based service requests in English and French. We welcome applicants with experience in administration, reception, customer service, or call centre work. Key Responsibilities Answer and make calls about service issues in federal buildings, such as heating, leaks, elevators, and power outages. Gather information from callers and record service requests accurately. Direct requests to the appropriate team and provide clear updates to callers. Maintain records and follow established service procedures. Work rotating shifts that may include evenings, overnights, weekends, and holidays. Qualifications Professional-level spoken and written French and English. Experience in customer service, administration, reception, or a call centre. Clear communication skills and a helpful, professional manner on the phone. Strong attention to detail when documenting requests. Availability for rotating shifts at the Toronto location. Ability to complete the required French-language assessment and security clearance process. How to Apply If you are interested in this opportunity, please submit your resume for consideration. If you require accommodation during the recruitment process, please call 416-237-1500 x.235.

What you’ll do

Handle incoming and outgoing calls about service issues in federal buildings, gather caller information, and accurately document service requests. Route requests to the appropriate teams, provide callers with clear updates, maintain records, and follow established procedures while working rotating shifts.

Requirements

Professional-level spoken and written English and French, with experience in customer service, administration, reception, or call centre work. Applicants need clear communication skills, attention to detail, availability for rotating shifts in Toronto, and the ability to complete a French-language assessment and security clearance process.

Listed skills

• Customer service · Preferred
• Administrative Support · Preferred
• Attention to detail · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• English-French Bilingual Communication
• Customer Service
• Call Handling
• Information Gathering
• Accurate Recordkeeping
• Service Request Documentation
• Request Routing
• Professional Phone Manner
• Attention to Detail
• Administrative Support
• Reception
• Shift Flexibility

Job areas

• Customer Service & Support
• Administrative
• Government & Public Sector

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