Customer Service Managing Supervisor

Job summary

Direct and evaluate daily supermarket operations, manage staff, and oversee merchandise, pricing, marketing, and budget decisions. Resolve customer and supply issues, and recruit, hire, and supervise staff and volunteers.

Job details

Overview Languages English Education College/CEGEP Experience 2 years to less than 3 years On site Work must be completed at the physical location. There is no option to work remotely. Work setting Retail business Supermarket/grocery store Responsibilities Tasks Direct and control daily operations Evaluate daily operations Plan and organize daily operations Manage staff and assign duties Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales Determine merchandise and services to be sold Implement price and credits policies Develop and implement marketing strategies Plan budgets and monitor revenues and expenses Resolve issues that may arise, including customer requests, complaints and supply shortages Recruit, hire and supervise staff and/or volunteers Supervise office and volunteer staff MS Office Experience and specialization Computer and technology knowledge Electronic mail MS Outlook Additional information Work conditions and physical capabilities Fast-paced environment Work under pressure Tight deadlines Attention to detail Personal suitability Time management Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Judgement Organized Team player Initiative Accurate Employment groups This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Support for newcomers and refugees Supports newcomers and/or refugees with foreign credential recognition Support for youths Offers mentorship, coaching and/or networking opportunities for youth Support for Indigenous people Offers mentorship, coaching and/or networking opportunities for Indigenous workers

What you’ll do

Direct and evaluate daily supermarket operations, manage staff, and oversee merchandise, pricing, marketing, and budget decisions. Resolve customer and supply issues, and recruit, hire, and supervise staff and volunteers.

Requirements

Requires a college or CEGEP education and 2 to less than 3 years of experience. The role requires English, Microsoft Office and Outlook familiarity, and strong organization, communication, customer service, and time-management abilities.

Listed skills

• Time management · Preferred
• Microsoft Office · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Daily Operations Management
• Staff Supervision
• Staff Recruitment and Hiring
• Staff Scheduling and Duty Assignment
• Market Research
• Consumer Demand Analysis
• Merchandise Planning
• Pricing Policy Implementation
• Marketing Strategy Development
• Budget Planning
• Revenue and Expense Monitoring
• Customer Complaint Resolution
• Supply Shortage Resolution
• Microsoft Office
• Microsoft Outlook
• Time Management

Job areas

• Retail
• Management & Leadership
• Customer Service & Support
• Sales
• Marketing

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