Records Clerk - Remote

CBI Health is Canada’s leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients’ lives as we live the core values that define us: heart, respect, reliability, teamwork and innovation. Along with mentoring and continuous learning opportunities to help advance your career, we are building a culture of inspiration, recognition and celebration for the meaningful work our team does every day, all across the country. Join CBI Health and find where your better begins.

About this opportunity

The Records Clerk, reporting directly to the Director, Contract Delivery Enablement, responds to records requests from clients, lawyers, funders, employees, etc. as appropriate. The Records Clerk ensures a positive experience of CBI Health for those external stakeholders by managing effective communication and ensuring timely and accurate responses to request. This role demonstrates consistent excellence in customer service, adherence to privacy standards, and compliance with CBI Health policies, and other regulations.

Take an inside look at what you’ll do each day:

• Point of contact for clinical record requests (i.e. Chart copies) from clients, lawyers, funders, etc.
• Ensure all requests are provided within the required legislated time frame.
• Utilizes effective and courteous communication skills to respond to record requests, and collects relevant information to complete requirements.
• Ensure appropriate authorization for all requests prior to providing any records.
• Review the request and ensure it conforms to authorized parameters.
• Ensues request tracking is fully and accurately completed.
• Manages multiple requests nationally and effectively prioritizes them under the direction of the Director, Contract Delivery Enablement.
• Actions record requests by pulling records from systems (i.e. Clinicmaster) and coordinating with Experience Associates in clinic to obtain paper copies of files including recalling records from external storage.
• Prepares electronic documents for sending while ensuring quality and accuracy and directs Experience Associates in the preparation of all paper files/copies.
• Communicates with clients, lawyers, funders, etc to acknowledge receipt of request, updates them on progress of request, works with Experience Associate coordinates delivery of records and completes invoicing.
• Identifies possible enhancements on the process flow and follows up with Director, Contract Delivery Enablement, on continuous improvements to the process of record sharing.
• Supports and consults with Regional Privacy officers regarding local requirements and funder requirements.
• Supports Director, Privacy and Regional Privacy officer with external stakeholder audits, reporting and attestations as required.
• Effective problem solving with sensitivity regarding difficult requests and appropriate escalation.

What you need to be successful:

• Minimum Grade 12 education
• Minimum 1 year of experience in an administrative role, preferably in a Health Care setting.
• Experience in a similar role an asset.
• Credentials or training under CHIMA or IAPP an asset.

What CBI Health offers you

• Continuous learning and skills development, including management opportunities
• Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits, paid 100% by the employer
• Flexible working hours and virtual care options

About us

For millions of Canadians, CBI Health is where better begins. We are Canada’s leading community healthcare provider, reliably delivering innovative rehabilitation and home care programs that help our clients achieve their health goals. With 250+ locations and supporting more than 800 communities, people are at the heart of what we do. Every day, all across the country, our 13,000 staff work together to make a meaningful difference in our clients’ lives and help shape healthcare for the better. Learn more at cbihealth.ca.

CBI Health is proud to be recognized by Deloitte as one of Canada’s Best Managed Companies for the 15th year in a row. A huge thank you to all our team members, whose dedication, passion, and innovation have enabled us to achieve this recognition year after year.

CBI Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients.

We welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.