Dispatcher

Job summary

The Dispatcher assigns trucks and loads to drivers while coordinating with airport regulators to ensure timely delivery of catering services. They monitor flight arrivals, manage logbooks, and provide physical guidance on the ramp when necessary.

Job details

Newrest In Canada Our clients are leading airlines companies such as Air Canada Jazz, American Airlines, Air France KLM, Saudia Airlines, Turkish Airlines, Ethiopian Airlines. Newrest has 3 major operational units based in Toronto, Montreal & Calgary. These units, specialized in airline catering & buy-on-board are successfully growing and we are looking for new talents to reinforce and develop our business. Newrest is an equal opportunity employer and is committed to a diverse and inclusive workforce. Apply today and be a part of our team, delivering exceptional catering services and food products to top–notch airlines all around the world! PLEASE NOTE THAT WE ARE LOOKING FOR CANDIDATES WHO ARE ALREADY IN CANADA WITH A VALID DOCUMENT TO WORK. Responsibilities Assigns trucks, flights, loads to the Drivers, maintain constant radio/phone contact with the team on duty Coordinates operations with Airport Regulators and deals with all emergency adjustments Physically go on the ramp when required to provide guidance to the drivers in need Occasionally cover for Truck Driver position when there is a need due to shortage of manpower Receives incoming calls, coordinates with staff and kitchen personnel to ensure outbound trolleys are on schedule Monitors computers to determine arriving flight times to arrange for drivers to meet aircraft for unloading/loading Provides accurate and timely information to transportation supervisors / leads Coordinates with Meal Planners regarding irregularities and changes Participate in loading / unloading trucks to help drivers to deliver on time Maintain clean working area, maintain clean loading docks, maintain clean equipment following rules Comply with all safety rules and company standards Wear uniform & safety shoes while on duty Check conformity of health & safety documents & food safety documents Report / Communicate any malfunction to hierarchy and other teams on a daily basis Fill required security documents and proceed appropriate assignments, controls Maintain vehicles up to date & ensure necessary follow up Systematically process the calls by order of seniority everyday there is a shortage of manpower Check everyday the logbooks in each truck, twice a day, and place a new logbook every time it is needed Inspect everyday if logbooks are properly filled, and report any discrepancy by email to the Handling Manager & the Unit Manager OR through the Dispatch daily written report Assist Drivers on duty by preparing ice & beverages for the flights Perform other duties as assigned We Are Looking For Previous airport/airline operational experience Ability to work with exposition to radio frequencies / using radiotelephone devices Good decision-making ability in high pressure situations Strong interpersonal, communication and organization skills Demonstrated ability to keep and monitor records effectively Capable of working under pressure without close supervision Experience with conflict resolution and problem solving Good communication skills, verbal and written Strong Customer Service skills Ability to use computers is required (Microsoft Office Word, Excel, PowerPoint, Outlook, Internet) Ability to pass all required security clearance for AVOP-DA & RAIC-Purple pass Ability to read in English, write in English, speak in English Good knowledge of HACCP (training will be provided otherwise) Ability to work mornings, evenings, weekends (depending on assigned shift) Ability to work in a fast-paced environment Attention to detail Ability to work independently and as part of a team Ability to stand for long periods Dexterity to lift and maneuver loads (45 lbs+ / 20 kg+) Attendance, diligence, punctuality, reliability https://www.newrest.eu/

What you’ll do

The Dispatcher assigns trucks and loads to drivers while coordinating with airport regulators to ensure timely delivery of catering services. They monitor flight arrivals, manage logbooks, and provide physical guidance on the ramp when necessary.

Requirements

Candidates must have previous airport operational experience and the ability to pass security clearances for AVOP-DA and RAIC. Proficiency in English and the physical ability to lift over 45 lbs are required.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• record keeping · Preferred
• Microsoft Office · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Dispatching
• Radio Communication
• Logistics Coordination
• Conflict Resolution
• Problem Solving
• Customer Service
• Microsoft Office
• HACCP
• Record Keeping
• Time Management
• Airport Operations
• Security Clearance

Job areas

• Logistics
• Transportation
• Food & Beverage
• Manufacturing
• Customer Service & Support

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