Guest Services Agent - Hotel

Original job posting

Register guests, assign rooms, manage reservations and group arrivals and departures, and resolve guest complaints. Provide information and customer service, process check-outs and payments, follow emergency and safety procedures, and perform clerical and telephone duties.

Job details

Overview Languages English Education Secondary (high) school graduation certificate Experience Experience an asset On site Work must be completed at the physical location. There is no option to work remotely. Work setting Hotel, motel, resort Responsibilities Tasks Register arriving guests and assign rooms Resolve complaints and claims Process group arrivals and departures Take, cancel and change room reservations Provide information on hotel facilities and services Provide general information about points of interest in the area Process guests' departures, calculate charges and receive payments Follow emergency and safety procedures Clerical duties (i.e. faxing, filing, photocopying) Answer telephone and relay telephone calls and messages Assist clients/guests with special needs Provide customer service Experience and specialization Computer and technology knowledge Word processing software Spreadsheet Additional information Work conditions and physical capabilities Fast-paced environment Personal suitability Client focus Benefits Health benefits Dental plan Health care plan Other Benefits Other benefits Parking available Wellness program Employment groups This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Support for youths Offers on-the-job training tailored to youth Offers mentorship, coaching and/or networking opportunities for youth

What you’ll do

Register guests, assign rooms, manage reservations and group arrivals and departures, and resolve guest complaints. Provide information and customer service, process check-outs and payments, follow emergency and safety procedures, and perform clerical and telephone duties.

Requirements

A secondary school graduation certificate is listed, and experience is an asset. The role requires English and on-site work in a fast-paced hotel, motel, or resort setting; client focus and familiarity with word processing and spreadsheet software are also noted.

Benefits

• Dental Plan
• Health Care Plan
• Parking Available
• Wellness Program

Listed skills

• Customer service · Preferred
• safety procedures · Preferred
• Payment Processing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Guest Registration
• Room Assignment
• Complaint Resolution
• Group Arrivals and Departures
• Room Reservations
• Hotel Information
• Local Area Information
• Guest Check-Out
• Payment Processing
• Emergency Procedures
• Safety Procedures
• Clerical Duties
• Telephone Handling
• Assisting Guests with Special Needs
• Customer Service
• Word Processing

Job areas

• Hospitality
• Customer Service & Support
• Administrative