(Remote) Entry Level Customer Service

Join a Fully Remote Team Serving Union Members Across North America Become part of a company that has proudly partnered with union members and their families for over 60 years. We provide supplemental benefit programs to millions of individuals through a network of more than 40,000 unions and associations across the U.S. and Canada. If you're looking for a meaningful career with growth potential, flexibility, and the ability to work from home, we'd love to hear from you. What You'll Do As a Benefits Representative, you'll help union members better understand the benefits available to them by: Speaking with members through inbound and outbound calls Scheduling and conducting virtual appointments via phone or Zoom Explaining available benefit options and answering questions Assisting with digital applications and required documentation Delivering outstanding customer service from start to finish Developing leadership skills and advancing within the organization What We're Looking For Excellent communication and interpersonal skills A customer-first mindset with strong relationship-building abilities Positive, professional, and self-motivated attitude Comfortable working independently in a remote environment Previous customer service or sales experience is an asset, but not required Must be legally authorized to work in the United States or Canada What We Offer 100% Remote Position — Work from anywhere with full virtual support Flexible Schedule — Build a schedule that fits your lifestyle Weekly Pay — Performance-based compensation with monthly bonuses Comprehensive Benefits — Health and additional benefit options Training & Mentorship — Ongoing coaching and professional development Career Advancement — Leadership opportunities based on performance Annual Incentive Trips — Qualify for company-sponsored travel to destinations such as the Bahamas, Cancun, Las Vegas, and more If you're driven, enjoy helping people, and want a career with unlimited growth potential, apply today and discover what's possible with a fully remote opportunity.

The Benefits Representative handles inbound and outbound calls to help union members understand and apply for supplemental benefit programs. They conduct virtual appointments via phone or Zoom and assist with digital documentation.

Candidates should possess excellent communication skills and a professional, self-motivated attitude. Legal authorization to work in the United States or Canada is required, while previous customer service or sales experience is an asset.

• Health Insurance • Additional Benefit Options • Training & Mentorship • Career Advancement • Annual Incentive Trips

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Communication
• Interpersonal Skills
• Relationship Building
• Customer Service
• Sales
• Virtual Appointments
• Digital Applications
• Outbound Calls
• Inbound Calls
• Zoom (Video Conferencing Tool)
• Self-Motivation
• Leadership
• Interpersonal Communications
• Mentorship
• Coaching
• Scheduling

• Customer Service & Support
• Sales
• Finance & Accounting
• Customer Service Representative
• Call Center Representative
• Contact Centre Information Clerks
• Customer Service Representatives

Minimum experience

0+ years

Apply by

Oct 15, 2026

Posting language

English

Working hours

40 hours per week

Location requirements

Country, CA