Delta Dartmoth - Guest Services Agent

Job summary

The Guest Service Agent is responsible for providing professional service during guest check-ins and check-outs while managing payment processing and guest requests. They must also coordinate with housekeeping and other departments to ensure guest satisfaction and maintain accurate daily reports.

Job details

Delta Hotels Dartmouth by Marriott : Guest Service Agent The Delta Hotels by Marriott – Dartmouth is proud of the reputation it has earned for delivering exceptional customer service. Since opening under the Delta flag, our hotel has consistently been ranked as one of the top five Delta hotels throughout the world for overall guest satisfaction. In each of our departments, our team shares a common goal – providing an exceptional customer experience in a clean, comfortable environment. We have consistently aspired to build a team of the best hospitality professionals in our market, offering training and benefits programs that continue to make us an employer of choice. If you are committed to providing exceptional customer service and want to join a team that shares this common goal, Delta is presently seeking a Guest Service Agent. Job Description Reporting to the Guest Services Manager, the Guest Services Agent will work closely with their team to provide courteous and professional service to guests during their stay. What you will be doing as a Guest Service Agent: Create a positive guest experience by providing courteous and professional service to guests who are checking in or out of the facility while offering exceptional service to guest during their stay; Processing all guest check-ins, check-outs, and requests and secure payment for all guestrooms and amenities; Securing payment for all guestrooms and amenities and process all payment types, vouchers, paid-outs, charges, and provide change; Communicating guests’ needs to all appropriate departments; Coordinating with housekeeping to track room status and guest concerns; Running and checking daily reports, contingency lists, and credit card authorization reports; Answering, recording, and processing all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction; Such other related duties and responsibilities as may be required from time to time. Your experience and skills include: Minimum of 2 years’ experience in a front-line customer service environment; Has previous Guest Experience / Front Desk experience is a strong asset; Has a positive attitude with a passion for delivering the highest level of customer service; A Tourism & Hospitality Diploma or Business Administration Diploma is considered an asset; Motivated, high performance team player; Organized with great attention to detail; Strong work ethic; Ability to excel in a face paced environment; Must possess critical thinking skills to resolve and defuse guest concerns and ensure the appropriate follow up tactfully and quickly; Outstanding guest service skills; Has a positive attitude with a passion for delivering the highest level of customer service. Employee Benefits: Eligible for signing bonus upon completion of probationary period Comprehensive extended Health & Dental benefits Integrated learning environment with room to grow Access to our gym and fitness facility 50% reimbursement of monthly transit pass Company RRSP contributions Employee Assistance Program Eligible for company referral bonus program Company scholarship program for employees and family members Marriott’s Employee travel program Daily meal allowance provided Free on-site Parking Employee centric back of house experience Working along side a collaborative team of likeminded individuals Park Place Centre Limited is an equal opportunity employer. Delta Hotels Dartmouth by Marriott values are shaped by responsible leadership, collaboration, integrity and accountability. Our employees are integral to our success, and, because of this, we greatly value our team and recognize their contributions and importance. If you recognize similar values in yourself, we encourage you to apply! APPLY TODAY: Please apply online or send your resume to recruitment@armourgroup.com. Please note that, while we thank all applicants for applying, only those selected for an interview will be contacted.

What you’ll do

The Guest Service Agent is responsible for providing professional service during guest check-ins and check-outs while managing payment processing and guest requests. They must also coordinate with housekeeping and other departments to ensure guest satisfaction and maintain accurate daily reports.

Requirements

Candidates should have a minimum of 2 years of experience in a front-line customer service environment, with previous hotel front desk experience considered a strong asset. A Tourism & Hospitality or Business Administration diploma is preferred, along with excellent communication and critical thinking skills.

Benefits

• Signing bonus
• Extended health benefits
• Dental benefits
• Gym and fitness facility access
• Transit pass reimbursement
• RRSP contributions
• Employee assistance program
• Referral bonus program
• Company scholarship program
• Marriott employee travel program
• Daily meal allowance
• Free on-site parking

Listed skills

• Front Desk Operations · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Reporting · Preferred
• Critical Thinking · Preferred
• Payment Processing · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Front desk operations
• Communication
• Critical thinking
• Conflict resolution
• Attention to detail
• Organization
• Teamwork
• Payment processing
• Hospitality management
• Reporting
• Problem solving
• Tactfulness
• Accountability
• Tourism
• Positivity
• Strong Work Ethic
• Microsoft Excel
• Business Administration
• Housekeeping
• Customer Service
• Critical Thinking
• Employee Assistance Programs
• Leadership
• Authorization (Computing)
• Coordinating
• Customer Complaint Resolution
• Detail Oriented

Job areas

• Hospitality
• Customer Service & Support
• Administrative
• Guest Services Agent
• Hotel Desk Clerk
• Hotel Receptionists
• Hotel, Motel, and Resort Desk Clerks

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