Tour & Revenue Manager

Banff, AB
On-site
Posted Aug 27, 2026
1 position

Opens an external site

Employment type: Full-time
Experience level: Mid-level · 2+ years
Posting language: English
Working hours: 40 hours per week

Job summary

The Travel Trade Manager leads the Tour and FIT reservations team while driving revenue growth through effective inventory management and partner relationship support. This role oversees contract administration and collaborates with hotel operations to ensure consistent guest experiences across all properties.

Job details

Elevate Your Career in Banff with BCP Nestled in the heart of the Canadian Rockies, BCP is a locally owned and operated organization offering hotels, restaurants, and unforgettable visitor experiences. We are dedicated to delivering exceptional guest experiences while fostering a workplace that embodies teamwork, respect, and a sense of community. At BCP, we believe in supporting our team members' personal and professional growth through collaboration, encouragement, and opportunities to thrive in one of Canada’s most iconic and vibrant destinations. Join us and be part of a culture that values connection, adventure, and excellence. Banff Caribou Properties is looking for a detail-oriented leader to oversee our Tour & Travel department and help drive revenue across our portfolio of hotels. This role is a great fit for someone who enjoys working with numbers, spotting trends, solving problems, and building strong relationships. You'll lead a small team, manage tour and travel accounts, analyze business performance, and ensure rates, contracts, and bookings are accurate and profitable. We're looking for someone who is just as comfortable working in Excel as they are speaking with tour operators, travel agents, hotel managers, and guests. What You'll Do Lead and support the Tour & Travel Coordinators. Manage relationships with tour operators, wholesalers, travel agents, and group partners. Monitor pickup, room nights, revenue, and market trends. Analyze reports and identify opportunities to increase revenue and occupancy. Review contracts, rates, allotments, and commission structures. Ensure reservations, billing, and reporting are accurate. Investigate discrepancies and work with hotel teams to resolve issues. Collaborate with Operations, Reservations, Sales, and Finance to achieve business goals. Prepare regular reports and recommendations for leadership. What You'll Bring Experience in hospitality, reservations, revenue management, accounting, finance, or hotel operations. Strong analytical and problem-solving abilities. Advanced Excel skills and confidence working with data and reports. Exceptional attention to detail and accuracy. Experience reconciling information and identifying discrepancies. Excellent organizational and time-management skills. Strong communication and relationship-building abilities. Leadership experience or the ability to confidently lead and coach a team. Experience working with hotel PMS, CRS, revenue management, or reservation systems is considered an asset. At BCP, we offer a comprehensive total compensation package, including perks and benefits designed to support your professional growth and enhance your lifestyle in the Bow Valley. Here are some highlights of what our team members enjoy: Group Health, Disability, and Life Insurance Coverage, with BCP covering 50% of premiums for employees and their dependents. Opportunity to invest in our Employee Share Ownership Program. Food and beverage discounts at all BLC restaurants and cafes. Health and wellbeing programs, including free yoga, complimentary canoe passes, discounted ski passes, golf membership and fitness club memberships. Discounts on spa services, movie passes, and rental/retail goods. Participation in Leadership Days for ongoing professional development. Experience our hotels firsthand through our Complimentary Hotel Stays Program. A complete list of employee benefits are listed here. If you’re ready to take the next step in your career, BCP offers an outstanding environment with opportunities for advancement, a fun work atmosphere, and exceptional benefits. BCP is committed to creating a workplace where everyone can succeed. As a signatory to the Bow Valley Workplace Inclusion Charter, we are dedicated to building a diverse, equitable, and inclusive team. We actively work to remove barriers for applicants and team members from equity-seeking groups. If you require assistance with the application process or need accommodations, please reach out to us at careers@banfflodgingco.com or 403-760-8521. Please note: Only candidates selected for further consideration will be contacted.

What you’ll do

Requirements

Candidates must have previous experience in the hospitality industry with a strong understanding of travel trade distribution channels and revenue management. Proficiency in Microsoft 365 and property management systems is required, along with strong leadership and communication skills.