Project Manager - Customer Success

Job summary

Lead customer projects from handoff through delivery, commissioning, and final acceptance, serving as the primary customer contact and managing schedules, milestones, and commercial commitments. Coordinate internal teams and delivery requirements, manage risks, costs, billing milestones, and scope changes, and capture customer feedback and lessons learned.

Job details

Our client is seeking a Project Manager - Customer Success to lead the post-sale customer journey from project handoff through delivery, commissioning, and final acceptance. This role serves as the primary point of contact for customers while keeping project timelines, commercial commitments, and key milestones on track. The ideal candidate will bring strong project management experience, a customer-focused approach, and the ability to coordinate complex projects within a technical or manufacturing environment. Your Success Will Be Defined By Your Ability To Lead project handoffs and confirm scope, deliverables, timelines, commercial terms, and customer expectations Serve as the primary customer contact throughout project execution, providing clear and proactive communication Manage integrated project schedules, milestones, dependencies, and critical-path activities Coordinate engineering approvals, manufacturing milestones, testing, shipping, commissioning, and final acceptance Identify schedule, cost, and delivery risks early and coordinate practical solutions with internal teams Track billing milestones, project costs, change orders, and overall financial performance Manage customer-driven scope changes and ensure appropriate documentation and approvals are in place Coordinate with Engineering, Manufacturing, Finance, Sales, and Operations to keep projects moving forward Support freight, customs, permitting, site readiness, and other delivery requirements as needed Capture customer feedback and lessons learned to strengthen future project delivery and client relationships Your strengths include: 5+ years of customer-facing project management, account management, or customer success experience Experience in industrial, custom manufacturing, or engineered-to-order environments Strong experience managing project schedules, dependencies, and multiple concurrent priorities Ability to work effectively with technical drawings, engineering teams, and manufacturing operations Familiarity with milestone billing, project costing, logistics, and change management Excellent communication, customer relationship, and organizational skills Post-secondary education in Business, Engineering, Project Management, or a related field PMP designation considered an asset; equivalent complex project experience will also be considered Experience with ERP systems or cross-border shipping considered an asset If you are interested in this role and meet the above criteria, please click the "Apply" button to send your resume directly to Jason Dick, Bobi-Jo Warner, or Chris Feng. Recruitment Partners Inc. is an Alberta-based, Alberta-focused recruitment firm. We are dedicated to building long-term relationships while securing top talent for Alberta's best employers. At the heart of our efforts is a collaborative, consultative approach. We are proud of our team of consultants, who come with practical business experience, a strong network of professional contacts, and are focused on what is best for both clients and candidates. We will facilitate the best fit between client and candidate. This means reduced turnover, enhanced employee engagement, increased productivity, customer satisfaction, and more. Accounting & Finance - Engineering, Sales & Operations - HR & Office Support - Technology - Contingent Workforce - Executive Search Contact us today - Your Search Partner - www.recruitmentpartners.ca

What you’ll do

Lead customer projects from handoff through delivery, commissioning, and final acceptance, serving as the primary customer contact and managing schedules, milestones, and commercial commitments. Coordinate internal teams and delivery requirements, manage risks, costs, billing milestones, and scope changes, and capture customer feedback and lessons learned.

Requirements

Requires 5+ years of customer-facing project management, account management, or customer success experience, preferably in industrial, custom manufacturing, or engineered-to-order environments. Candidates should have strong scheduling, communication, and organizational skills, experience coordinating technical and manufacturing work, and post-secondary education in business, engineering, project management, or a related field; PMP certification is an asset.

Listed skills

• Change Management · Preferred
• ERP systems · Preferred
• Risk Management · Preferred
• Cross-Functional Coordination · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer-Facing Project Management
• Customer Relationship Management
• Project Handoffs
• Project Scheduling
• Milestone Management
• Risk Management
• Change Management
• Project Costing
• Milestone Billing
• Cross-Functional Coordination
• Engineering and Manufacturing Coordination
• Logistics Coordination
• Commercial Management
• Customer Communication
• ERP Systems
• Cross-Border Shipping

Job areas

• Management & Leadership
• Customer Service & Support
• Manufacturing
• Engineering
• Logistics

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